Customer Service Advisor

3 weeks ago


Bury, United Kingdom Eurosonic Group LTD Full time

ESGare a UK based specialist supplier in quality homeware, kitchenware and electrical supplies. We supply some of the UK’s largest retailers and work alongside international manufacturers to source, develop and import industry leading products.

Our retail customers include large retailers such as Wilko, Asda, Robert Dyas, Wayfair and Tesco to name but a few, plus thousands of independent stores up & down the country. **Our strong brand portfolio**consists of household names such as Daewoo Electricals, The Hairy Bikers Kitchenware, ProChef and many more for whom we design, source and supply products.

**Main Purpose of Job**: In your role as Customer Service Advisor, you will play a crucial part in providing exceptional service to our clients while promoting our products and services.

**Duties**:

- Provide exceptional customer service to all clients, helping to maintain an excellent Trust Pilot score and build company brand
- Activate warranties
- Create shipping labels and pack and send required parts to resolve customer query
- Maintain companies agreed SLAs
- Co-ordinate with internal departments to find solutions
- Process customer orders, payments, and returns accurately
- Maintain accurate records of customer interactions and transactions

**Requirements**:

- Minimum of 2 years previous experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving abilitie
- Ability to work well in a team environment
- Proficient computer skills, including knowledge of Microsoft Office Suite
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry

Due to the nature of the business there may be a requirement for you to work additional hours during busy periods.

This is an exciting opportunity for individuals who thrives in providing excellent service to customers.

Join our team today and be part of our success

**Job Types**: Full-time, Permanent

**Salary**: £21,673.60 per year

**Benefits**:

- Additional leave
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Trafford Centre, Greater Manchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Application deadline: 28/07/2023



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