Aftersales Advisor

AFTERSALES ADVISOR

Description:
Do you have the CAN DO?

We believe that only our team members and their attitude and approach can differentiate us from other motor retailers and ultimately lead us to success above our competitors. We look for the “CAN DO” attitude and approach to create the customer focused environment we need to succeed. Our customers are our most important assets. If you believe you have the "CAN DO" attitude, you could join our Aftersales Team.

Role and Responsibilities

We represent Suzuki whilst also servicing and repairing all makes of cars and preparing our used cars to RAC Approved standards. This role is very much hands on and you will be involved in functions of the service and parts department. Part of a small team dealing with **one of the most reliable brands in the UK and regular happy customers**

You will be expected to deal with customer enquiries and bookings both on the phone and face to face, recording customers concerns and comments, translating customers' requests into standard repair terminology, explaining repairs to customers, processing internal work from our sales department, whilst identifying parts & prices and ordering parts from our manufacturer & suppliers.

All this whilst delivering excellent Customer Satisfaction (CSI) and maximising Opportunities and Profit.

What We Expect

You will be in a similar dealership role with a **minimum of one years experience**. You need the drive to progress and exceed. What you must have is excellent organizational skills, be IT literate and have a “CAN DO” attitude with the ability to quickly establish and build rapport with our customers whilst exceeding their expectations.

What You Can Expect

The earning opportunity is excellent and your earnings are linked to your current experience and both your personal and the departmental achievement of objectives. The hours are Monday to Friday 8.30am to 6pm and Saturday 8.30am to 12.30pm on a rota basis, every other week. You will benefit from 22 days holiday, on going training and a great team environment.

Typical Earnings: £28,000 to £30,000 basic salary plus bonus giving a OTE of £36,000

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£36,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- main dealership: 1 year (required)

Work Location: In person