Hgv Maintenance Controller

3 months ago

Lichfield, United Kingdom TIP Trailer Services Full time

**Gray Rentals (Part of the TIP Group) based in Lichfield**

**Benefits we offer**
- Company pension - 4% employer/4% employee contribution
- Private healthcare - with opportunity to upgrade to include immediate family
- 25 days holiday plus bank holidays plus opportunity to buy up to 4 days or sell up to 5 days.
- Life assurance - 3 x salary
- GIP (Group Income Protection)
- Annual employee wellbeing payment.
- Long service and success awards and recognition
- Many training development opportunities.
- Xmas vouchers
- Employee assistance program via Health Assured.

If you are looking to work in an environment where the importance of team spirit is valued highly, where safety of staff is of primary importance and where you are encouraged to enhance your skills set, then we have many opportunities available throughout Europe.

Are you passionate about supporting a world class team? Are you focused on 100% satisfied customers? If so, TIP has a great opportunity for you.

**Responsibilities**:
**Rental**
- Organise customer’s sourcing requirements from request through to on hire and off hire
- Adhere to company policy and procedures relating to the rental of trailers
- Vehicle check-in and check-out, managing parking locations on our computer system.

**Compliance**
- Ensure the customer’s servicing requirements are met for both short term & long-term truck/trailer fleets, including system documentation updates. Drive compliance.
- Liaise with vendors and TIP branches to organise servicing of truck/trailer fleet and validate service sheets
- Administer customer service planners.

**Administration**
- Raise work orders and purchase orders to external vendors
- Yard check and validation
- Process rebills raised by TIP and obtain order numbers for damage or repairs
- Deal with customer and vendor invoice queries
- Handle new account enquiries for rental and 3rd party customers
- Ensure sitting fleet is tagged and comments are entered correctly
- Liaise with the DVSA to arrange MOT bookings and administer through to rebill
- Warranty processing
- Daily validation of technicians time.

**Customer service**
- Provide world class customer service in line with TIP company values
- Customer “Buddy” calls
- Customer visits when required.

**Environmental health & safety (EHS)**
- Daily walk around of offices, yard and workshop and advise of any perceived EHS issues
- Attend and contribute to EHS monthly meetings
- Carry out such duties as may be required from time to time at the request of line management and which are deemed to be within your capabilities.

Whilst the above outlines the main duties of the post the list is not exhaustive and duties may need to change in the light of future developments or from time to time as directed by your supervisor or manager.

**Qualifications/Requirements**:

- Must be a “Time Served” technician or possess City & Guilds 1,2 & 3 Certificates or equivalent qualifications & experience and have a technical background/experience in trailer repairs
- Good customer care and communication skills
- Able to develop business relationships
- Good telephone manner
- Computer literate with sound administrative skills
- Ability to work as part of a team.

Job Reference: R0010686

**Salary Circa £28K - £36K dependent on experience**

TIP Group employs staff at more than 136 locations and at more than 72 maintenance facilities throughout 17 European countries and Canada. Our employment opportunities are diverse and available at a variety of locations.

**Job Types**: Full-time, Permanent

**Salary**: £33,000.00-£36,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Signing bonus

Ability to commute/relocate:

- Lichfield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Maintenance: 1 year (preferred)

Work Location: In person

Reference ID: R0010686

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