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Response Helpdesk Operator

4 months ago

Lurgan, United Kingdom Mitie Full time

**Delivering the exceptional, every day**
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- **We are one Mitie**:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- **We are built on integrity and trust**:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- **We go the extra mile**:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- **Our diversity makes us stronger**:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- **Our customers' business, is our business**:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**Job objectives and responsibilities**
- Build and maintain effective professional customer relationships and communications
- Answering all incoming calls with a professional manner
- Help manage customer service delivery and communications as part of the service department
- Communication and liaison with the service team, engineering team, projects team, subcontractors and equipment suppliers
- Updating relevant customer records on system database
- All admin duties completed within timely manner

Hours of work each week are 48 which is worked over a 4 0n 4 off rotation at £10.99 an hour.