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Customer Contact Advisor

3 months ago

Wirral, United Kingdom HR GO Recruitment Full time

Job specification

Position: Customer Contact Advisor

Location: Wirral

Hours: Monday - Friday days

**Salary**: £22,800p/a

Our client is looking for a Customer Contact Advisor this is prodominently a Telephone Researcher which consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers.

**Duties**:

- The Customer Contact Advisor will researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers.
- Interacting directly with customers through our internal CRM systems to answer queries on project information.
- Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations.
- Achieving KPI targets around project volume, quality of data gathered, call time and dials.
- Liaising with other colleagues within the business.
- Building relationships with contacts within the construction industry.
- Be open to performing other tasks as the manager and business requires.
- An excellent telephone manner is essential as is the ability to confidently communicate at all levels.
- Good written and verbal communication skills.
- Contact centre experience - inbound and outbound will be considered.
- Attention to detail.
- Strong planning, organisation, and time management skills.
- Have resilience and have a strong work ethic.
- Be computer savvy - as you will be expected to use the companies bespoke CMS system.
- Determined to exceed targets and objectives.

**What can you get from this role?**
- A 6-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training & development.
- A great internal leadership team who have all been promoted internally.
- An open plan office with free car parking.
- Excellent office location, next to Cheshire Oaks.