1st Line Support

2 weeks ago

Exeter, United Kingdom Clearline Recruitment Full time

Full Time
- Exeter, Devon
- Posted on 27th March 2024
- Up to £23000 per annum GBP / Year

Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company?

This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress.

The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.

The business has a large 24/7 service desk supporting both IT and telecom business customers. This role is covering the 2nd Line space meaning you will be taking tickets that have been escalated by 1st Line Technicians.

Some of the main duties as 1st Line Support include:

- To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking.
- Answering the phone with a calm and Customer service approach.
- Follow the process and build a reassuring rapport with customers.
- Manage tickets assigned and ensure system is organised and up to date.

Any working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualisation, firewalls and routers and / or experience with troubleshooting printers and general PC issues is advantageous.

**Job Title**:1st Line Support
**Salary**: £23,000 per annum (depending on experience)
**Location**:Exeter
**Full Time**

**For more information on this 1**st** Line Support role, please call Joe Walker at Clearline Recruitment for more details.

  • Tech Support

    3 weeks ago

    Exeter, United Kingdom Cathedral Appointments Ltd Full time

    **Up to £26k DOE | Remote | IT Support for a Managed IT Support Provider** Ambitious MSP (Managed Service Provider) looking to recruit 2nd Line support team members. Remote role with office travel once a month to spend time with team and colleagues. Experience with Microsoft Windows Servers (including Hyper-V or equivalent), MicrosoftWindows Desktops,...

  • IT Support Engineer 1st

    2 months ago

    Exeter, United Kingdom Rise Technical Recruitment Limited Full time

    £30'000-£35'000 + Progression + Pension + Holidays + Training + Company bonus Exeter - Hybrid (2-3 days in the office) Are you an IT support engineer looking to join a growing technology company offering fantastic technical exposure to a modern IT infrastructure whilst in a friendly, flexible and stable culture! Here is the perfect opportunity to fine tune...

  • Technical Support Adviser 1st Line Telco

    2 weeks ago

    Exeter, Devon, United Kingdom Focus Group Full time

    Job Title - Technical Support Adviser 1st Line TelcoReports to - Service Desk Manager Department - OperationsSalary - Up to £25,000Location - Exeter/Shoreham/ManchesterEstablished in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.We are now recruiting for an Technical Support Adviser 1st Line Telco.The...

  • Technical Support Adviser 1st Line Telco

    4 weeks ago

    Exeter, United Kingdom Focus Group Full time

    Job Title - Technical Support Adviser 1st Line TelcoReports to - Service Desk Manager Department - OperationsSalary - Up to £25,000Location - Exeter/Shoreham/ManchesterEstablished in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.We are now recruiting for an Technical Support Adviser 1st Line...

  • 3rd Line Support Analyst

    4 weeks ago

    Exeter, Devon, United Kingdom Digital Waffle Full time

    Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: ExeterMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team This is a fantastic opportunity for the right candidate to join their team as the business is growing This role offers fantastic progression internally, in addition to fantastic perks...

  • 3rd Line Support Analyst

    1 month ago

    Exeter, Devon, United Kingdom Digital Waffle Full time

    Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: ExeterMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team This is a fantastic opportunity for the right candidate to join their team as the business is growing This role offers fantastic progression internally, in addition to fantastic perks...

  • Trainee Arborist

    6 days ago

    Exeter, United Kingdom Hi-Line Full time

    Would you like to become a **qualified tree surgeon** and start your new career with a successful arboricultural company? **Hi-Line **are one of the UK’s leading **arboricultural** companies, part of the **RSK Group**. We take pride in delivering professional, safe and cost-effective solutions in all areas of arboriculture, consultancy, training and...

  • 2nd Line Analyst

    4 weeks ago

    Exeter, United Kingdom Modern Networks Ltd Full time

    Who we AreEstablished in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology...

  • 2nd Line Analyst

    1 month ago

    Exeter, United Kingdom Modern Networks Ltd Full time

    Who we AreEstablished in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology...

  • Support Desk Analyst

    3 weeks ago

    Exeter, United Kingdom Broadreach Recruitment Ltd. Full time

    Service Desk Analyst Exeter £22,552 We are looking for a Support Desk Analyst to join our reputable company based in Exeter. The client is a successful Telecoms provider and the Service Desk is essential to the business. You will be supporting clients with any technical issues and providing 1st line support. - You will have excellent customer service...

  • Information Technology Support Engineer

    2 weeks ago

    Exeter, Devon, United Kingdom Allegiance Group Full time £30,000

    Job Description 1st/2nd Line Engineer Salary: Up to £30K DOE Location: Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within...

  • Hems Line Pilot

    4 weeks ago

    Exeter, United Kingdom Devon Air Ambulance Full time

    **Devon Air Ambulance are seeking to recruit an additional HEMS Line Pilot to join our experienced Flight Operations Team.** **Hours**:37 hours per week **Location**:Airbase - Exeter*/Eaglescott (North Devon) **Duration**:Permanent **Salary**: Starting salary of £77,000 per annum FTE. Further enhancements may be payable for additional desirable...

  • Hems Line Pilot

    4 weeks ago

    Exeter, United Kingdom Devon Air Ambulance Full time

    **Devon Air Ambulance are seeking to recruit an additional HEMS Line Pilot to join our experienced Flight Operations Team.** **Hours**:37 hours per week **Location**:Airbase - Exeter*/Eaglescott (North Devon) **Duration**:Permanent **Salary**: Starting salary of £77,000 per annum FTE. Further enhancements may be payable for additional desirable...

  • 2nd Line Analyst

    1 month ago

    Exeter, United Kingdom Modern Networks Ltd Full time

    Who we AreApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with...

  • 2nd Line Analyst

    1 month ago

    Exeter, United Kingdom Modern Networks Ltd Full time

    Who we AreApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with...

  • 2nd Line Analyst

    4 weeks ago

    Exeter, United Kingdom Modern Networks Ltd Full time

    Who we AreApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with...

  • 2nd Line Analyst

    4 weeks ago

    Exeter, United Kingdom Modern Networks Ltd Full time

    Who we AreApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with...

  • 2nd Line Analyst

    3 months ago

    Exeter, United Kingdom Modern Networks Ltd Full time

    Who we AreApply fast, check the full description by scrolling below to find out the full requirements for this role.Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with...

  • 2nd Line Analyst

    2 months ago

    Exeter, United Kingdom Modern Networks Ltd Full time

    Who we AreEstablished in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology...

  • 2nd Line Analyst

    4 weeks ago

    Exeter, United Kingdom Modern Networks Ltd Full time

    Who we AreEstablished in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology...