Claims Handler

2 days ago

Macclesfield, United Kingdom S&G Response Full time

Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience.

As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role.

Your Key accountabilities will be:

- To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company
- To manage hire and repair claims successfully and in line with current processes and compliance requirements
- To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising
- Achieve monthly KPI targets
- To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained
- At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality
- To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey

We will look for the following skills and experience

Essential:

- Confident telephone manner
- Strong teamwork philosophy
- Attention to detail and accurate processing
- Excellent written skills
- Commitment
- Ability to work in a fast-paced environment
- Good time management skills
- MS Office skills
- Able to articulate and interpret information.
- Demonstrates empathy and patience

Desirable:

- Prior customer service experience useful
- Prior insurance sector experience
- Awareness of liability resolution
- Resilient
- Good problem solver

**Job Types**: Full-time, Permanent
- Salary: £19,000.00-£22,000.00 per year

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