Operations Manager

4 weeks ago

Cambridge, United Kingdom raymond associates ltd Full time

**OPERATIONS MANAGER**

**The Opportunity**

We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.

We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.

An opportunity has arisen for a proactive Operations Manager to achieve or exceed the regional revenue, profit, sales and budget targets whilst ensuring consistently high-quality standards of service delivery.

**The Package**
- £40k - £45k basic
- Bonus
- Car or Car Allowance
- 35 days holiday per year (including bank holidays)
- Flexible Working

**The Area**

Hertfordshire, Bedfordshire, Buckinghamshire, Northamptonshire, Cambridgeshire and Essex

**The Role of the Operations Manager**

Business Growth and Profitability
- To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of target set and in line with the business goals.
- To ensure all costs are controlled within budgets.
- Ensure contract prices are reviewed and increases agreed with clients.
- Comply with authorisation levels.
- To liaise regularly with the line manager in terms of innovation and business growth opportunities.
- Ensure the agreed specification is implemented and adhered to. Review the contracts as necessary to meet company and clients requirements.
- Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
- Ensure the Quality Service Level Indicator/ECAT procedure is implemented and adhered to.
- Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.
- To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.

**Contract/Site Management** Staff Management
- To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.
- To ensure that all managers and supervisors understand and are focused on meeting the region and company objectives.
- Monitor and review performance of managers in terms of their budgets and effectively communicate the company’s required standards.
- To carry out an annual performance/ personal development appraisal with managers and supervisors.
- Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.

Company Procedures
- To take responsibility for management systems and administration associated with the region, including payroll, invoicing, materials, equipment, changes to the contract, expenses, vehicles, training etc.
- To ensure payroll information is completed accurately and costs are controlled within budget.

**Why Work for Us**
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business

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