Customer Service + Live Operations Assistants
2 weeks ago
**The Role**:
Our operational team are undertaking a challenging and thought provoking workload, so you will be responsible for supporting this function as well as maintaining relationships with clients, and providing an excellent customer service experience. An understanding of our clients is required; through on the job training, with exceptionally close supervision from management, we will ensure all the resources required are given. The control centre can be a hyperactive working environment, circumstances considered. It is important to have a level of emotional intelligence when speaking with our customers.
**What we can offer**:
Lantern Recovery Specialists PLC has been operating since 1966, over 50 years industry experience The most experienced and knowledgeable individuals will offer extensive insight into the role. Human Resources as well as supervision by management will closely support your training and development.
You will work a rota of **four on, four off** from 17:00pm - 05:00am, with weekends and bank holidays to be a part of your contract, **OR** **Monday - Friday**, 20:00pm - 06:00am. Salary ranges from £24,000.00 - £30,000.00. This is dependant on experience. Plus an additional £1800.00 attendance bonus per annum paid each month. There are opportunities to grow and progress within the business.
The company operates a pension scheme, which is available to all employees. On-site parking is available to all In addition, we offer 20 days paid holiday per year.
If you think you match the above criteria, we would love to hear from you
**Salary**: £24,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 10 hour shift
- 12 hour shift
- Night shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Potters Bar, EN6 5AJ: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: LRS- HO02
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