Food Experience Host

2 months ago


Glasgow, United Kingdom ISS Facility Services Full time

**Food Experience Host - Permanent position**

**40 per week, Monday - Friday**

**Key Responsibilities**:

- Ensure the food and drink offer is the first choice for our customers when they are seeking refreshment and fuel
- Receive, process, prepare and deliver food and drink orders and experiences
- Keep the service and back of house areas in a clean and safe condition
- Deliver an experience, more so than just a service. Be an entertainer
- Stay on top of trends and discuss these with your manager
- Know the offer inside out, and be able to make informed recommendations to our clients
- Pre-empt the needs of our customers and create meaningful and memorable
service moments
- Maintain a high profile front of house and be aware of what’s happening during
service, and effectively resolve any challenges ensuring colleague and customer
satisfaction at all times
- Keep our colleagues, visitors’ and clients safe with our safety-first mentality while
they are in our care, using the safety tools available to you
- Oversee the standard and quality of all food & drink; you and the service team will
serve as the final quality check for everything that is served and delivered to our
customers. If it isn’t right, we change it
- To support the management team to be audit ready at all times and achieve the
highest possible standard, eg finance, HS, FS, internal inspections, etc
- To drive a ‘One Team’ Culture, provision of an integrated service

**Health & Food Safety**:

- Act as a food safety and health & safety champion at all times, ensuring
compliance as required
- Ensure the timely reporting of all risks. Support the proactive completion of
corrective action plans emanating from site inspections, audits and risk
assessments.
- Report to your line manager any risks, hazards and PPE shortfalls
- Carry out checks to ensure compliance on all labelling (FOH and BOH) and menus

**People - Our Most Important Asset**:

- To promote ISS as the employer of choice through an effective, proactive
recruitment process ensuring that cross account relationships allow for internal
progression and development
- Proactively champion the timely completion staff surveys and improved ways of
working.
- To promote the Health and Wellbeing of staff by ensuring that working conditions
To champion company wellbeing, CSR and engagement initiatives.

**Infrequent Duties**:

- Assist at any special duties or functions which may fall outside of normal working
hours
- Attend things such as; courses and training sessions, competitions, trade shows,
competitor reviews, as and when required
- Relieve and assist in other areas within the unit or other establishments as
required

**Skills, Experience and Attributes**:

- 2 years’ experience in a range of premium high end food and drink destinations
- Must be able to identify and resolve issues and challenges to meet and exceed the expectations of our client

**Salary**: £10.49 per hour

Schedule:

- Monday to Friday

Work Location: One location

Expected start date: 06/03/2023


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