Team Member

7 months ago

Ilford, United Kingdom Mercato Metropolitano - Ilford Full time

**ABOUT US**

Mercato Metropolitano embodies sustainability through our locally-sourced, seasonal ingredients that nourish communities while respecting the environment. Our founder Andrea Rasca believes, "Access to nutritious food is a fundamental human right connecting people by nurturing the balance between humans and nature."

As part of the MMovement, we serve as a catalyst for positive change by bringing diverse cultures together through food. We make nutritious food accessible to everyone, regardless of socio-economic circumstances, by carefully selecting trading partners who share our values of supporting local economies and making good food accessible.

In our vibrant, sustainable community markets, people from all backgrounds converge around food and forge meaningful connections. We also build inclusive, resilient communities through a range of workshops, educational programmes, and partnerships - working united towards a common goal.

We share the collective responsibility to live in harmony with the _Earth_, caring for the soil that enables healthy food production while minimising our environmental footprint.

As we launch our new site in Ilford, we’re looking for Team Members to support our operation as we settle into this exciting new venue.

**JOB PURPOSE**

As a Team Member at Mercato Metropolitano you will be responsible for giving every customer at Mercato Metropolitano an unforgettable experience. You will be an ambassador of the MMovement, ensure our venues are clean, tidy and presentable, and always be on hand to support our guests with anything they need.

**THE ROLE**

**Key responsibilities and accountabilities**:

- Know the company’s philosophy and be an ambassador of Mercato Metropolitano.
- Follow Opening and Closing checklists to ensure the venue is set up for success.
- Clean as you go, remove used food and drink items from tables, wipe down the tables after use remove rubbish.
- Have good personal hygiene standards and always wear a clean uniform.
- Clean customer and non-customer facing areas, including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up objects off the floor, and spot cleaning glass and windows.
- Clean restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals.
- Set up, stock, and maintain cleaning equipment and supplies.
- Monitor and maintain sanitation and organisation of assigned areas.
- Transport dirty linen to the correct area to be cleaned and restocks areas with clean linens.
- Report all customer feedback to your manager.
- Follow all Health & Safety and Food Safety policies and procedures.
- Use equipment safely and ensure it is kept in good working order and report and breakages to a manager.
- Perform additional duties as needed.
- Attend team meeting and shift briefings where required.
- Keep up to date on all community and non-community events.
- Complete all necessary training requirements.

**EXPERIENCE**

We will provide all the necessary training you will need to excel in your role. However, previous customer facing experience is beneficial. You will also need to demonstrate:

- Great communication skills in English
- Have high standards of personal hygiene.
- A natural fit into our unique, vibrant culture.

**BENEFITS**
- A competitive salary package - we are committed to helping our employees attain a decent standard of living and are a London Living Wage accredited employer.
- 20% discount across all sites with over 50 food and drinks traders
- 33 days holiday per year (pro-rated if part time) including bank holidays.
- A Nest pension scheme after 3 months.
- Up to 10 days paid company sick pay on probation completion.
- 1 day of paid leave for volunteering activity per calendar year.
- The chance to make a difference and work somewhere that really cares.

INDFOH

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