Customer Service Advisor
2 months ago
**Location**: South London
**Salary**: £11.54 per Hour
**Contract**: Permanent
**Type**: Part Time
**Reference**: CSA - KT1_1674579403
**Posted**: January 24, 2023
**Consultant**: Abbie White
Fawkes and Reece are currently recruiting for a Customer Service Advisor based in Kingston Upton Thames to join an established social housing contractor.
**Overview**:
This role will be working within a call centre environment; managing future schedule of appointments and dealing with inbound calls from residents in relation to repairs and maintenance being carried out on their properties.
**Duties**:
- Providing both clients and customers with high levels of customer service.
- Taking calls from residents in relations to repairs, complaints and general enquires.
- Booking and scheduling appointments.
- Updating and maintaining company documents,reports and spreadsheets etc.
- Liaising with supervisors, operatives and subcontractors.
- Using the relevant systems to raise new repairs, book in/rearrange appointments.
- Any other duties required.
**Other information**:
- Part time role
- 20hrs a week
- Flexible working
- Monday - Friday
- £11.54 an hour
- ASAP start
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