Luxury Wellness Club Receptionist

6 months ago

London, United Kingdom The Body Lab Full time

**We have an incredible opportunity to be part of something amazing**

**The Body Lab London**

Where science meets the luxury of five star wellness. A new, unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies.

We are recruiting for Receptionists to join our front office team. You will have a key role in leading the guest journey and providing 5* service to help assist and members and guests.

**About you**:

- Experience of working in Reception with friendly and approachable personality
- Cooperative, positive and optimistic
- Previous work experience in a wellness setting is preferable but not essential
- Able to prioritise work, handle pressure and take confident day-to-day decisions
- Ability to communicate effectively in person, in writing and over the phone
- Always maintaining a professional appearance and behaviour
- Able to maintain a good relationship builder with peers, members, vendors, always putting people first
- Willingness to work flexibly in response to changing organisational requirements
- A 'can do' attitude and have a passion for health, fitness and wellbeing.
- Please note that this job requires you to be on your feet for the majority of the shift.

**About the job**:
The Receptionist provides a warm welcome and a first-class experience to our members, prospective members, and visitors to our facility. This role is the first point of contact for enquiries, complaints and questions. The role will involve dealing with any queries efficiently and professionally and dealing with membership and sales enquiries as well as carry out administrative duties. In summary, the main Receptionist duties are:

- Creating an excellent first impression of The Body Lab by providing a warm welcome, tidy appearance and pleasant manner at all times
- Provide exceptional customer service experience to all members, non-members and users of the facility
- Enrolling new members and assisting current members with their queries
- Greeting members and users of the gym as they come through reception
- Checking in members and verifying memberships
- Registering prospective members and guiding them to the correct person
- Providing information on programmes, treatments and their availability
- Handling questions about cancellation of membership
- Ensuring that adequate stocks of information, packs and leaflets and merchandise are available at reception
- Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the Facility
- Taking payments and accurately accounting for transactions at the end of each shift
- Welcoming members and visitors and providing accurate information concerning programmes and activities
- Handling telephone enquiries, recording messages from incoming calls and transferring calls
- Maintaining a clean and tidy environment, both behind and in front of the counter
- Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department
- Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation
- Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Head of Reception and Member Experience

This passionate person is responsible for being fully knowledgeable about The Body Lab and its programs/services, is responsible for delivering the highest level of service to our members and guests exemplifying professionalism, and ensuring we adhere to the values and mission of The Body Lab. Good organisational and administrative skills are essential to manage time effectively and meet deadlines. The Receptionist must have excellent customer care skills and great communication skills.

The Body Lab will be open to members between 7am to 9pm on weekdays and weekends therefore the Receptionist will be expected to work during this schedule.

Benefits:

- A working environment that inspires colleagues that share your purpose
- 30 days annual leave plus birthday and service anniversary off
- Meaningful development plans
- Free use of Gym & Facilities
- Regular staff social events
- Cycle to work scheme
- Benefits and Reward platform
- A host of individual benefits

**Job Types**: Full-time, Part-time

**Salary**: £12.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London W8 6UJ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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