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Regional Service Manager

3 months ago

Walsall, United Kingdom Hodfin Full time

**Job Title** - Regional Service Manager
**Location** - Birmingham
**Salary** - upto £42k Basic plus Car (or car allowance)
**Company**
Our Client is a manufacture that is winning awards for innovation and customer care. They are one of the largest Companies in their sector and have a strong commercial offering. Even with a large workforce they have retained a family feel, placing employeewelfare & professional development high on their agenda. Their focus is on high levels of customer service and service standards, setting this Company apart from its competition.

**The Person & Skills**
For this Regional Service Manager position, you should:

- Be enthusiastic and a strong communicator who understands what’s involved with working with an engineering team.
- Be able to make decisions independently and know the impact of the choices you make.
- Have managed Mobile Engineers or be a Team Leader looking for your next step.
- Be motivated to build strong relationships with Engineers and Customers.
- Have first class approach to customer support and be focused on achieving maximum customer satisfaction.
- Be able to set targets and manage KPI’s and lead a team to a world class performance.

**The Role**
- As Regional Service Manager you will be managing a team of 13+ Field/ Site Service Engineers
- Maintaining and building relationships with customers.
- You will be working within the constraints of a P&L and increasing profitability via cost & revenue control.
- You’ll be fully responsible for the recruitment, training, and development of all your Field Service Engineer's.
- You will be measured on margin control, service fulfilment, customer satisfaction, stock control and revenue generation.

**The Package & Salary**
- Up to £42k basic
- Company Car + Fuel card
- Phone & Laptop
- Contributory pension up to 12.5%
- Healthcare
- DIS x3
- 33 Days Holiday inc. Bank Holidays

**Regional Service Manager, £42k + benefits**

Hodfin specialise in Engineering & Technical recruitment. We'll enable you to develop your career. At the heart of our approach is listening. Getting to know you, your skills and experiences and most importantly what you want from your career. We offer engineeringjobs across a range of sectors - industrial, building services, mechanical, electrical, process and medical.

Hodfin is acting as an employment agency in relation to this vacancy.
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