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Domestic Abuse Outreach Team Leader

4 months ago

Hertfordshire, United Kingdom IMPAKT Housing & Support Full time

ROLE:
- Domestic Abuse Outreach Team Leader - DAST - Herts- TYPE:
- Full Time - Permanent- SALARY:
- £28,000 + PA- LOCATION:
- his is a hybrid role, combining working from home with 3 days per week spent working from the office along with community-based face to face delivery in Hertfordshire.- DESCRIPTION:
Responsible to: Domestic Abuse Manager

Geographical location: This is a hybrid role, combining working from home with office and community-based face to face delivery in the Hertfordshire area.

Our Values:

- Aspirational - We believe everyone can be the best they can be and dream big dreams.
- Caring - We believe everyone should be cared for.
- Empowering - We believe we should support and encourage people to take ownership of their lives to enable them to achieve positive change.
- MAIN DUTIES & RESPONSIBILITIES:
- Manage a small team of Domestic Abuse Outreach Coordinators, empowering them to achieve the best outcomes for clients
- Ensure that staff understand and work within the aims and limitations of the service, monitor performance and support the team to meet commissioned target KPIs
- Support staff to work in a trauma informed way to understand client needs and wishes, empowering individuals to maximise their stability and independence, through rigorous support and safety plans
- Ensure risk assessments, support files and Personal Development Plans are consistent, sufficient, accurate and up to date by performing regular file audits
- Work in partnership with other agencies supporting clients - i.e. MARAC/ IDVA/ and arrange drop in surgeries at community locations
- Carry a small caseload of clients and provide support in line with the service aims and specification
- Support individuals and families to remain safely in own home where appropriate
- Source accommodation suited to client’s financial means, safety needs and individual requirements
- Assess financial capability/ support with accessing welfare benefits
- Signpost to specialist support (legal/ mental health/ drug & alcohol etc.), advocating where required
- Support to set up utilities, source & purchase furnishings/ white goods etc.
- Oversee appropriation of the Flexi-fund and access funding where possible to assist individuals with costs where access to money has been identified as a barrier
- Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients
- Ensure clients understand their rights and responsibilities within the service
- Ensure that the voices of service users are consistently sought to enable them to shape service delivery
- Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards
- ADDITIONAL DUTIES & RESPONSIBILITIES:
- Use the InForm software management system to accurately record client information, updating as appropriate
Be flexible to the changing needs of the organisation and its service users.
Abide by the organisations staff working policies and procedures.
Promote the aims, purposes, mission and services delivered by the organisation.
In addition to the duties set out in this job description, the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation.
- SKILLS & EXPERIENCE REQUIRED:
- Experience and knowledge of leading teams in a target driven environment.
- Minimum of 4 years experience of working in the domestic abuse sector.
- Good understanding of benefits and basic housing legislation.
- Experience and understanding of using a trauma informed, strengths-based approach.
- Experience of identifying the needs & risks of people fleeing abusive relationships and working with them to achieve safe, positive outcomes.
- Good all round education - preferably to degree level.
- Proven ability to develop cohesive, cooperative, high functioning teams.
- Competent in ICT with ability to effectively use housing management software systems.
- Good written and verbal communication skills and the capacity to engage and communicate with individuals at all levels.
- Clean enhanced DBS check.
- BENEFITS:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Wellness programme
- Referral scheme
- Award winning company
- SCHEDULE:
- Full Time
- Monday to Friday
- APPLICATION DEADLINE:
- 23/08/2023