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Receptionist

1 month ago

Walsall, United Kingdom Leisure TV Rights Ltd Full time

Think you could beat the warped wall? How about out smart the Chaser? Perhaps you even think you could survive the Jungle? Have we grabbed your attention?

Here at Leisure Rights TV we are passionate about bringing some of ITV’s most beloved high-engagement programmes to life within our venues across the UK. We believe that life is for living, and we owe it to ourselves to pack as much fun & enjoyment into it as possible. Our venues offer visitors the opportunity to immerse themselves into the world of fame on their favourite TV shows such as Ninja Warrior UK, I’m a Celebrity get me out of here & the Chase to name a few. But for us, it doesn’t stop at our visitors, we want to create immersive opportunities for our people too. A reason to get out of bed in the morning & a place where you can bring your true self to, whilst growing & developing your skills and experience within a unique brand that no other can compete with.
- Exceptional venues. Outstanding experiences. Delivered expertlyand that’s where you come in._

Ninja in a nutshell

We are Ninjas. As a team member you’ll thrive off adrenline of no two days ever being the same. Our visitors come to us full of energy, and we thrive off it. We challenge you to put your best foot forward & ensure that our customers are immersed & escape reality. It’s our job to make sure that our customers experience all the excitement, all the fun, all the energy & all the action within our venue.

As a Ninja your challenge is bring your own unique style to work, showing up each & everyday with energy & passion for our customers. You are the face of the experience, so you’ll make it your mission to deliver the best experience possible.

Choose your challenge - Receptionist

Are you ready ? You’ve got a key part to play in the experience at the venue, as you’ll be the first Ninja our guests meet when they arrive ready to take on their challenge. Cool, calm, collected & heaps of energy will be the best way to describe you. Your ability to flex your style to tailor our guests needs, is like second nature to you
- after all, we don’t want to distract our bidding Ninja’s from getting themselves ready & in the zone.

Your daily mission
- Responsible for checking in guests & providing information about what to expect
- We take safety seriously, so you’ll be responsible for ensuring that you have checked if any of our guests need any support whilst they are with us
- Work closely with all bookings/communication enquiries online & over the phone
- Ensure all administration and processing of payments are completed in line with our procedures
- Provide excellence in customer relations giving guidance and support
- Sell branded items at reception
- Bring to life our experience when speaking to guests who enquire about bookings
- Obtain key information from guest bookings such as; dietary requirements, reasonable adjustments etc
- Lend a hand to your fellow Ninjas when needed across the Café, court & parties
- Action anything you see across the venue; whether this is Ninja behaviour, cleanliness etc
- Monitor car parking

Your Ninja allies
- Work closely with other Ninja team members through being true to our values & supporting one another with whatever challenges throughout the shift
- Work closely with the Elite Ninja’s (that’s our Supervisors & Managers) to ensure our missions for the day are achieved
- Work closely with the Instructors in provision of classes

Ninjutsu (experience/skills/qualifications to non-Ninjas)

Essential
- Working in a leisure, customer facing industry

Desirable
- Previous experience working in a guest relations/reception role
- Experience of POS systems is advantageous
- Administration experience & comfortable working with Microsoft, systems etc

Other
- Decision Making: Desirable
- Identifying and solving problems: Desirable
- Work Quality: High standard required
- Getting on with people - team and guests: Essential
- Interpersonal skills: Essential
- Technical proficiency: Desirable

Specific skills necessary
- Interpersonal skills
- Customer Relations

What we look for in our Ninjas - our values
- Energy - We understand the correlation between positive energy & results, so we look for people who want to push themselves & each other to achieve more. You’ll be the type of person that doesn’t like to sit still.

Our customers come to us full of energy, and we thrive from it.
- Courage - We know that fortune favours the bold. We act decisively, with foresight & courage. You will be in your comfort zone when you are empowered to take positive steps forward without fear of failure, & you’ll be someone who never shy’s away from challenges. The idea of conforming to the status quo & doing the same thing every day is a red flag for you, you thrive in an environment where you can learn, grow & develop yourself, others & the way we do things.
- Flexibility - We deal with the unexpected and quickly adapt to new circumstances a

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