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Help to Claim Future Support Telephone

5 months ago

Bradford, United Kingdom Citizens Advice Full time

**Position**: Help to Claim Future Support Telephone & Webchat Homeworking

**Location**: Bradford, West Yorkshire

**Closing date**: 31 July 2023

**Role details**:
Job title: Help to Claim Future Support Telephone & Webchat Homeworking

Location: Bradford, West Yorkshire

**Salary**: £24,496

Salary pro rata: No

Hours per week: 37

Type of contract: Permanent

Closing time: 17:00

Interview date: 14th August 2023
2023-08-14

Job Opportunity
Help to Claim Future Support
(Telephone & Webchat)

Home working - Hybrid during induction and training

Citizens Advice delivers an extension of the Universal Support: Help to Claim service, ‘HTC Future Support’, which offers end-to-end support to help people make where appropriate, a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for a fully trained advice worker with good IT skills to support clients to make and advise on completing their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You will have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of interviews over the telephone or webchat
- Closing date: 5pm Monday 31 July 2023

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.