Temporary Customer Service Assistant

2 weeks ago

Nottingham, United Kingdom Paul Smith Full time

**Please note, we are unable to offer remote working for this role and you will be required to work from our Nottingham Head Office.**

**Responsibilities**:

- Provide customers with a satisfactory resolution to any issues they may encounter.
- Respond promptly and efficiently to difficult customers in a willing and professional manner.
- Use all systems confidently and to accurately add notes to orders and cases for all contacts.
- Communicate company policy to all customers as required and observe at all times client confidentiality.
- Work closely with internal departments and stores to ensure issues are resolved efficiently.
- Liaise with delivery companies to investigate delivery/return issues.
- Issue refund, replacements and process customer returns.
- Assist with personalisation of orders when required.
- Provide cover for the Paul Smith Poplars Reception, ensuring a professional and friendly welcome to all internal and external customers, and assisting with any other enquires.

**Essential Experience and Skills Required**:

- Highly computer literate in Outlook, Word, Excel, the use of internet and CRM.
- Previous experience in a busy Customer Service environment.
- Previous experience working within Retail in Sales or Customer Service.
- Previous administration experience.
- Competent at accurately in-putting data and working across multiple communication channels.
- Knowledge of long distance selling regulations.
- Exceptional Customer Service skills.

**About You**:

- Impeccable written and verbal communication skills.
- Exceptional telephone manner and a good listener.
- Excellent problem solving skills.
- Ability to liaise with third parties on a regular basis.
- Highly tuned inter-personal skills, with the ability to work effectively within a team dynamic.
- Ability to stay calm under pressure.
- Available to work full time, Monday to Sunday with 2 days off per week.
- Flexible to work extended hours during exceptionally busy periods.

Please note, this role is not eligible for sponsorship in the Skilled Worker visa category.

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