Retail Assistant

3 months ago

Stirling, United Kingdom Historic Environment Scotland Full time

**Details**:
**Reference number**:

- 300577**Salary**:

- £21,452 - £22,272- pro-rata per annum**Job grade**:

- Other- Band A**Contract type**:

- Permanent**Business area**:

- HES - Operations**Type of role**:

- Customer Insight**Working pattern**:

- Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Stirling CastleAbout the job

**Job summary**:
Applications are invited for the post of Retail Assistant based at Stirling Castle.

This is a permanent, part-time and pensionable appointment working on average 24 hours per week which will include weekends and public holidays.

For further information on the role please refer to the job description.

**Job description**:
This post sits within the retail team at Stirling Castle, working closely with the members of the castle's admission and guiding teams, to deliver a seamless visitor experience across all areas of the castle.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors - ranging from: greeting visitors, merchandising selling and promoting a range of retail products to our diverse visitor base. You will play a key role in ensuring that every visitor has an enjoyable and informative visit.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing working environment.

**Person specification**:
**Customer Service**
- Promotion & processing of retail transactions through the till system
- Responsibility for the retail areas including the ordering of stock, pricing, rotation and attractive display of stock
- Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public & staff areas
- Processing sales, while ensuring that all financial procedures and adhered to and carried out accurately and efficiently
- Support the team in achievement of quality assurance KPIs
- Actively support HES seminars, events, functions and promotions
- Strive to provide the warmest welcome to our visitors and engage proactively with customer service

**Teamwork**
- Proactively communicate with colleagues across the site to ensure high performance, standards and consistency of the team
- Work as part of a team to ensure that the Customer Service Industry Standards and Quality Services Awards are maintained and participate in local action plan delivery

**Commercial Awareness**
- Team participation to achieve agreed commercial performance targets for the site
- Maximise commercial opportunities and capitalising on income generating opportunities
- Assist Retail Manager to ensure accurate stock management and assist with stock ordering and deliveries as required

**Health and Safety & Compliance**
- To ensure the security of the site, buildings and contents, including acting as key holder (where required)
- Monitor and comply with all H&S procedures and guidance relevant to the site
- Follow correct procedures to ensure safe operation of all equipment
- Ensure that the health and safety of staff, visitors and contractors is paramount at all times

**Benefits**:
In addition we offer a great benefits package to our employees which includes:

- flexible working hours (where appropriate)
- special leave
- maternity/paternity leave
- adoption leave
- reimbursement for relevant professional subscriptions
- support for further education and personal development
- study leave for work related courses
- access to a learning resource centre

**Health and Welfare**
- our Employee Assistance Programme - for confidential advice and counselling
- an occupational sick pay scheme
- discounts at some local authority leisure facilities
- access to free Headspace membership
- interest free loans for bicycles and annual travel passes (see 'season ticket' below)
- reasonable adjustments when needed, as part of our Equalities policy

**Staff Discounts**
- free entry to all of our properties (with up to three guests)
- free entry to English Heritage, Manx and Cadw properties
- 20% off purchases in our retail outlets

**Season Tickets**

You can receive an advance to help with the cost of buying an annual season ticket for travel between work and home. The advance is then re-paid from your salary over the life of the season ticket. Available to all permanent and fixed-term staff.

Things you need to know

**Selection process details**:
**How to Apply**

HES is committed to not only avoiding unlawful discrimination against people with protected characteristics under the Equality Act 2010, but also to positively promote equality and doing more than equality law requires.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with governm

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