Cib- Client Operations/ Associate

3 weeks ago


Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

Drive/Promote/Contribute to enhancing an inclusive culture across the team and broader organization
- Partner with Client Service, Implementations, Sales, Relationship Management, Client Service and Product to drive the business forward
- Identify and execute process improvements and provide support on key process and technology initiatives. Drive automation and the CAS digital tools agenda and partner with stakeholders across operations, product and business to drive continuous improvement.
- Develop on-boarding strategies for major implementations aligning priorities appropriately in order to meet deadlines.
- Project manage end-to-end account activities including fund launches, closures, mergers, and remediations
- Manage the end to end market account opening process for clients across segregated and segregated documentation markets and provide guidance to clients on market entry requirements
- Identify and implement solutions to improve market entry timeline and enhance client and employee experience
- Demonstrate first class communication skills and a proactive approach to escalation, prioritization and problem solving
- Maintain a comprehensive knowledge of the account opening and maintenance work flow and end-to-end ownership of all related requirements including SLAs & KPIs

**Skills required:
- Building teamwork through collaboration
- Ability to demonstrate flexibility and operate in a changeable environment
- Excellent analytical and research skills, detail oriented. Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties
- Strong verbal and written communication skills with ability to influence others
- Client relationship management
- Microsoft Office skills

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



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