![Focus Group](https://media.trabajo.org/img/noimg.jpg)
Technical Support Advisor 1st Line Telco
4 weeks ago
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
Focus Group are supporting our subsidiary company - HighNet recruit and grow.
The team at HighNet are industry experts based in Inverness, who’s role is to increase revenue within the IT & Telecoms sector, manage existing accounts to retain revenue and provide a first-class service to all customers.
Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of all our Focus Group companies. Our people make the difference.
We are now recruiting for a Technical Support Advisor 1st Line Telco.
The purpose of this department / team is to ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service.
Main duties of this role are:
- Logging faults and technical support related enquiries for our voice and data products on our CRM system, and raising with the appropriate Supplier where necessary
- Troubleshooting and investigating cases, which includes on-site visits if required
- Testing faulty returned equipment and arranging replacements
- Monitoring our Managed Router services to detect and investigate any early indications of potential problems and take action to resolve
- Working closely with our internal Network Operations Team to resolve data issues
- Maintaining regular contact with our Partners and/or customers during ongoing case management
At HighNet you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£23,800.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Profit sharing
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: One location
-
Technical Support Advisor 1st Line Telco
3 weeks ago
Inverness, United Kingdom FOCUS 4 U LTD Full timeEstablished in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. Focus Group are supporting our subsidiary company - HighNet recruit and grow. The team at HighNet are industry experts based in Inverness, who's role is to increase revenue within the IT & Telecoms sector, manage existing accounts to...
-
Technical Support Advisor 1st Line Telco
2 weeks ago
Inverness, Highland, United Kingdom FOCUS 4 U LTD Full timeEstablished in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.Focus Group are supporting our subsidiary company - HighNet recruit and grow.The team at HighNet are industry experts based in Inverness, who's role is to increase revenue within the IT & Telecoms sector, manage existing accounts to retain...
-
Customer Service Advisor
2 weeks ago
Inverness, United Kingdom Manpower UK Ltd Full timeCustomer Service Advisor Salary: £12.10 per hour (Living Wage Employer)Hours: 35 hours per week, between Monday and Friday, 7 am - 6 pmManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn.As a Customer Service Advisor, you will be the first point of...
-
Customer Service Advisor
4 weeks ago
Inverness, United Kingdom Manpower Full timeCustomer Service Advisor - Monday to Friday business hours - based at Inverness Retail Park or Nairn Balmakeith Business Park. Rate of pay of £10.00 per hour, rising to at least £10.90 in the coming weeks - Full or Part time available. As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to...
-
Customer Service Advisor
3 weeks ago
Inverness, United Kingdom Manpower UK Full timeCustomer Service Advisor Salary: £12.10 per hour (Living Wage Employer)Hours: 35 hours per week, between Monday and Friday, 7 am - 6 pmManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn.As a Customer Service Advisor, you will be the first point of...
-
Independent Financial Advisor
4 weeks ago
Inverness, United Kingdom Vision-FS Recruitment Full time**Financial Advisor | Independent Financial Advisor** **£50,000 - £150,000 | Un-Capped Earnings** **Clients + Leads Provided** **Inverness| Surrounding Area’s** **Level 4 Diploma | CF30 Financial Advisor** **YOUR NEW COMPANY** This is an award-winning UK Financial Advisor | Wealth Manager which has rapidly grown into a national business, offering...
-
Out of Hours
3 weeks ago
Inverness, United Kingdom Manpower UK Ltd Full timeSalary: £12.10 per hour (Living Wage Employer)Shift Uplift: £400 per monthLocation: Capgemini, Inverness or NairnHours: Night shifts are (Apply online only) and Day shifts are (Apply online only)Typical shift pattern is a 3-week rotation:Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - NightWeek 2: Mon - Off, Tues -...
-
Out of Hours
3 weeks ago
Inverness, United Kingdom Manpower UK Ltd Full timeSalary: £12.10 per hour (Living Wage Employer) Shift Uplift: £400 per month Location: Capgemini, Inverness or Nairn Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only) Typical shift pattern is a 3-week rotation: Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night Week 2: Mon -...
-
Out of Hours
3 weeks ago
Inverness, United Kingdom Manpower UK Ltd Full timeSalary: £12.10 per hour (Living Wage Employer)Shift Uplift: £400 per monthLocation: Capgemini, Inverness or NairnHours: Night shifts are (Apply online only) and Day shifts are (Apply online only)Typical shift pattern is a 3-week rotation:Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - NightWeek 2: Mon - Off, Tues -...
-
Customer Advisor
2 weeks ago
Inverness, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 9 to 12 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour* (Plus a £0.27 per hour, store specific location allowance)** **B&Q Inverness** - **Rising to £12.21 from April 1st** We believe anyone can...
-
HR Advisor
2 weeks ago
Inverness, United Kingdom Hays Specialist Recruitment Limited Full timeAre you passionate about conservation and making a positive impact on the environment? Do you have experience as an HR Advisor and want to be part of a groundbreaking charity with a big mission? Hays are delighted to be working in exclusive partnership with Trees for Life. They are looking for an HR Advisor to join their team and play a critical role in...
-
HR Advisor
2 weeks ago
Inverness, Highland, United Kingdom Hays Specialist Recruitment Limited Full timeAre you passionate about conservation and making a positive impact on the environment? Do you have experience as an HR Advisor and want to be part of a groundbreaking charity with a big mission? Hays are delighted to be working in exclusive partnership with Trees for Life. They are looking for an HR Advisor to join their team and play a critical role in...
-
HR Advisor
3 weeks ago
Inverness, United Kingdom HAYS Full timeAre you passionate about conservation and making a positive impact on the environment? Do you have experience as an HR Advisor and want to be part of a groundbreaking charity with a big mission? Hays are delighted to be working in exclusive partnership with Trees for Life. They are looking for an HR Advisor to join their team and play a critical role in...
-
HR Advisor
1 month ago
Inverness, United Kingdom HAYS Full timeAre you passionate about conservation and making a positive impact on the environment? Do you have experience as an HR Advisor and want to be part of a groundbreaking charity with a big mission? Hays are delighted to be working in exclusive partnership with Trees for Life. They are looking for an HR Advisor to join their team and play a critical role in...
-
Furniture Sales Advisor
4 weeks ago
Inverness, United Kingdom 360 Resourcing Solutions Full timeThis is an exciting opportunity available for a **Furniture Sales Advisor **to join the** **team. Joining on a full time, permanent basis, you will receive a competitive basic of £20,000 with an OTE of £35k to £45k+ per annum. Specialising in the retail of quality home furnishings at affordable prices. Every employee is committed to offering the absolute...
-
Furniture Sales Advisor
3 weeks ago
Inverness, United Kingdom 360 Resourcing Solutions Full timeThis is an exciting opportunity available for a **Furniture Sales Advisor**to join theteam. Joining on a full time, permanent basis, you will receive a competitive basic of £20,000 with an OTE of £35k to £45k+ per annum. Specialising in the retail of quality home furnishings at affordable prices. Every employee is committedto offering the absolute best...
-
2nd Line IT Support Engineer
3 weeks ago
Inverness, United Kingdom Experis LTD Full time**2nd Line IT Support Engineer - initial 6 Months (inside IR35)** My client based in Inverness have a requirement for an IT Support Engineer. Reporting to the IT Manager, the client wants to fill this opening with someone who is an experienced 2nd line engineer with a hands-on proactive approach. Working in a small teamwe require somebody who can come in...
-
Energy Advisor
5 days ago
Inverness, United Kingdom Changeworks Full time£22,620 to £24,195 per annum + 8% employer pension contributionFull time - 35 hours per weekFull time or Part time hours will be consideredRemote working (depending upon organisational need) or Inverness (hybrid of office and home working)As an Energy Advisor, you will have the opportunity to work across our range of teams to help people with expert energy...
-
Energy Advisor
4 days ago
Inverness, Highland, United Kingdom Changeworks Full time£22,620 to £24,195 per annum + 8% employer pension contributionFull time - 35 hours per weekFull time or Part time hours will be consideredRemote working (depending upon organisational need) or Inverness (hybrid of office and home working)As an Energy Advisor, you will have the opportunity to work across our range of teams to help people with expert energy...
-
Sheq Advisor
4 weeks ago
Inverness, United Kingdom OMEXOM Full time**SHEQ Advisor** **NorPower - Overhead Lines** **Background** NORPOWER is an overhead line business through which VINCI Energies undertakes its Transmission & Distribution activities. NORPOWER specialise in the design, supply, installation, maintenance and commissioning of electrical infrastructures for a varied range of electricity utility companies and...