Business Support Officer

2 weeks ago

Ware, United Kingdom Hertfordshire CC Full time

**Advert Information** Job Title**: Business Support Officer
**Team**: Shared Lives
**Job Family**: Business Support Services
**Hours**: 37 p/w
**Salary**: £29,269 Progressing to £32,076
**Location**: War/Hybrid
**Contract**: Permanent

Do you like making a positive difference to the lives of adults with a care and support need?

Do you like a fast pace and rewarding role?

Are you organised and diligent with excellent communication skills?

An exciting opportunity has arisen in our Shared Lives Team, this service supports adults with a care and support need, to live in the local community within a family home. The role will be based in Ware Road Day Centre, with the opportunity for hybrid working.

Shared Lives, which is also known as Adult Placement in some areas, is a UK form of support and accommodation for adults with a care need wherein approved individuals or families open their lives to aid older or disabled persons. Shared lives can help tackle loneliness, reduce isolation, help people recover after hospital treatment or mental ill health. Please see website for more details: Sharing a home (Shared Lives) | Hertfordshire County Council

**Day to Day Responsibilities**:
This is a fast-paced role which will involve managing the monthly payments and finance systems for the shared lives service, as well as the day-to-day administration for the team. This is an essential post, and you need to be able to work flexibly, under pressure and be extremely well organised, taking a pro-active approach to your workload.
Responsibilities Include:

- Utilising software packages such as Microsoft Office for preparation of letters and documentation according to local procedures and statutory/ legal requirements.
- Using Excel to update and manage computer databases, spreadsheets and provide reports.
- To compile information such as statutory returns, manage and track expenditure.
- Update and manage financial pay systems monthly including use of ACSIS ContrOCC and other financial spreadsheets as required.
- Provide professional support to shared lives workers and registered managers, dealing with confidential and sensitive matters, answering telephone calls and provide information as the first point of contact.
- Undertake a range of administrative duties such as note taking, filing, scanning and photocopying and deal with all general matters including correspondence and invoices according to local procedures.
- Manage team commitments avoiding scheduling conflicts and arrange meetings and training courses, venues, agendas.

**Experience and Skills**:
Knowledge and experience in using social media for advertising purposes would be advantageous.

Although there are no specific qualifications the post requires previous experience in:

- Team Administration
- Use of Excel to a level that includes use of pivot tables and manipulation of data.
- Understanding and use of financial systems and payments

If you are resilient and confident in your strong administrative abilities to help support our shared lives team, please get in touch.

For an informal discussion, please contact Danielle Carey - Shared Lives Manager on 07976612387 or David Price - Business Development Manager on 07580 744272.

**Closing Date: 25/02/2024**
**Interviews: 13 & 14/03/2024**
**Additional Information**
**Benefits of working for us**:

- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes

**English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC25008

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