Ticketing Assistant

2 weeks ago


Birmingham, United Kingdom Warwickshire County Cricket Club Full time

**JOB DESCRIPTION**

**JOB TITLE: Ticketing Assistant**

**REPORTS TO: Members Services Supervisor**

**PURPOSE OF ROLE**
- To process ticketing and membership sales, in a timely and professional manner.
- To provide administrative support to the Ticketing department
- To deal with all member and customer inquiries in a friendly and helpful manner, always representing the Club’s values and delivering an excellent customer experience

**Key Responsibilities**
- To serve in the Ticket Office on match days, selling tickets and solving any issues.
- To carry out ticketing administrative duties using the Club’s ticketing system, ensuring constant attention to detail on all occasions.
- To be proactive in delivering world class customer service, with support from the Ticketing Manager. Using the Clubs’ Customer Service software, ensure that Members and customers receive prompt and thorough answers to queries, and highlight any areas for process improvement.
- To be a product expert, and fully informed on all WCCC ticketing, membership and retail products, services, and facilities; (full training and onboarding will be provided so no previous experience required, just a will to learn)
- To act as a point of reference for enquiries from Club members, supporters and ticketing customers
- To carry out any other duties as required by the Member Services Supervisor.

**Knowledge and Behaviours**
- Essential_
- IT literate and willingness to learn new systems
- Experience in dealing with the public
- Excellent oral and written skills
- Good work ethic
- Strong personal integrity
- Willingness to work flexible hours during the cricket season
- Desirable, but not necessary_
- Experience of working in a venue ticket office
- Basic knowledge of cricket

**Job Types**: Part-time, Temporary contract, Zero hours contract
Contract length: 6 months
Part-time hours: 0-25 per week

**Salary**: £10.95 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Weekend availability

Work Location: One location

Application deadline: 31/03/2023
Reference ID: Ticketing Assistant
Expected start date: 13/04/2023



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