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Customer Operations Executive

3 months ago

London, United Kingdom Wollit Full time

We’re looking for a bright, enthusiastic, analytical and creative problem solver to join the team as the first Customer Operations Executive to help us in our mission to make responsible credit available for everyone. Our goal is to become the #1 fintech app in the UK for people ready to unleash their financial power and help millions of customers achieve their true financial potential.

This is an amazing opportunity to join a highly dynamic start-up environment in a key function as the first member of the Customer Operations team. As a Customer Operations Executive, you will have the opportunity to make a big impact on our customer operations function as we grow. You will be in a uniquely varied role within the business - talking directly to our customers daily, contributing to business wide projects, and building relationships with our business partners.

**What you'll do**:

- Overseeing our current credit reporting processes, building a relationship with the agencies to ensure an excellent customer experience.
- Identifying specific customer issues and working with the Operations Lead to resolve them.
- Supporting the Operations Lead to shape and deliver our Customer Operations strategy as we scale.
- Using the insights you gain from customer interactions to be the voice of the customer in the business, and contribute feedback to growth projects and product development.
- Contributing to new business initiatives, such as our credit score provisioning, and other new product launches.

**Requirements**:

- Smart, self-motivated and looking for an exciting challenge in a rapidly growing startup.
- Passionate about how technology can make customers’ lives better.
- A great communicator who loves solving problems for people with positivity, empathy and patience.
- Super organised, and comfortable multitasking to tight deadlines.
- Highly detail oriented but can also see the wood for the trees and make processes better.
- Works well independently as well as part of a team.
- Has a can-do and self-improving mindset, is resilient, and comfortable with ambiguity.
- Hands-on approach with an agile mentality.
- Up to three years experience in an operations or customer facing role.

**Benefits**
- Competitive base salary with regular reviews.
- Share options.
- Flexible and remote working arrangements.
- All the tech you need to do your best work.
- Wellbeing and learning budget to help you be the best you.
- 25 days holiday + bank holidays.
- Optional fun team socials.