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Service Request

4 months ago

York, United Kingdom Northern Trains Full time

Grade: CS5

**Salary**: £27,538 per annum to £32,397 per annum

At Northern, we aim to develop and champion excellence in not only our services but also our people. We are currently looking for a Service Request & Billing Co-Ordinator, you will be responsible for supporting the fulfilment of Service Requests logged to the Information Systems Service Desk in a timely fashion and providing communication throughout the process. The team are based in York but we offer Hybrid working with an expectation to be in the office at least 2 times a week to facilitate deliveries or handovers. There may also be a requirement to travel to other locations on our network. The role is moderately technical and training will be provided so you will need a positive ‘can do’ attitude with enthusiasm and willingness to learn. You will also need to find the answers to questions using your own initiative and available resources, or by drawing upon the skills of your peers/colleagues.

**Role Responsibilities**

Your main duties will be:

- General administration of non-technical Service Requests logged on our IS Helpdesk,
- Accurate creation and maintenance of records in the IS Helpdesk system and other relevant systems (Active Directory, MDM, Supplier Systems).
- Administration of IS support, maintenance, recurring costs and license renewals.
- Administration of procurement activities related to Service and Purchase Requests.
- Management of IS Hardware stock.
- Monitoring and analysis of mobile telephone estate.

**About You**

In this role you should be able to demonstrate the following skills, abilities, behaviours, and attitude:

- Excellent time management skills, while being able to prioritise administration tasks with non-technical queries and user education requests.
- Experience in building a positive rapport with customers quickly
- Strong administrative skills with the ability to operate in a fast paced, high-pressure environment
- Any IT or ITIL qualifications are desirable.

**Our Benefits Package**:
By working as part of the Northern team, you will receive the following benefits:

- Free Travel on Northern services - for you and your family*
- 75% discount on all other Train Operating Companies leisure services*
- Pension Scheme
- A generous holiday entitlement
- Employee Assistance Programme - operating 24/7, giving a wide range of advice, support, and useful information for employees

Plus, many more.

**About Northern**:
At Northern, we’re creating a brand-new future. Not just for our organisation, but one that will transform the way we all think about rail travel. And if you’re forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.

We recently launched our £500m fleet of new, state-of-the-art trains and we’re investing millions more in our existing fleet of trains and on station improvements. All so we can continue to connect thousands of people across the North to work, leisure, education and more every day. Our vision is all about taking them in an exciting new direction, delivering a different kind of travel experience, and introducing new ways of working.

We’re also investing in our people too, and we’re committed to building a business that’s just as diverse as the communities we serve. So, whatever your background, and whatever you have in mind for your own future, we think you’ll fit right in here.

**Our Selection Process**:
Our selection processes are designed to make joining Northern as smooth as possible, it not only provides us with the information we need to decide whether you’re the right person to deliver a great service to our customers, but also to make sure we’re also the right team for you.

Once we have all your details, we will be back in touch to let you know what to expect.