Pcn General Practice Assistant

4 months ago

Alton, United Kingdom A31 PCN Full time

**Job summary**

General Practice Assistants (GPAs) support the smooth running of clinics by performing more routine administration and clinical tasks on behalf of the GP, freeing up their time to focus on the patient.

The remit of this role is broad and requires an adaptive approach as well as attention to detail in delivering high-quality services.

**Main duties and responsibilities of the role**

GPAs are expected to deliver a combination of the following requirements based on their level of skills and experience.
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of clinical administrative functions, including the provision of clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

**Clinical support duties**
- Arrange appointments, referrals, tests and follow up appointments for patients.
- Complete simple clinical observations /investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy.
- Support the GP with immunisations/wound care.
- Prepare patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
- Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
- Explain treatment procedures to patients.
- Assist the GP to liaise with outside agencies, enabling the GP to continue with their consultation(s).

**Administrative duties**
- Sort clinical post and prioritising for the GP. Signposting some post to other members of staff.
- Extract information from clinical letters that needs coding, adding this to patient notes.
- Assist with management of patient recalls supporting QOF/IIF reviews and immunisation/screening programmes.

**Personal Development specific to the GPA role**

Training may be provided in-practice, with on-job training and development led by GPs, in line with the role outline and national competency framework. Trainee GPAs may also complete Health Education England’s accredited programme, aligned to the competency framework, equipping them with formal certification of their learning. These staff are supported by a structured development programme (managed by HEE) and gain formal certification after around nine months.

**GPAs should also**:
a. Participate in an annual individual performance review.

b. Track and record evidence of their experience against the national competency framework.

c. Inform the lead GP of any concerns regarding their role and request professional development as needed.

d. Be aware of their own professional boundaries and what to do when they are reached.

**Health Education England GPA Competency Framework**:
**Generic responsibilities**

All staff in the A31 Group of Practices have a duty to conform to the following:
**Equality, diversity and inclusion**

A good attitude and positive action towards ED&I create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness; it is morally the right thing to do and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

A31PCN is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with current legislation.

**Confidentiality**

A31 PCN is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with e

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