Digital Events Support Technician

2 weeks ago

London, United Kingdom Project Recruit Full time

Our client, a global organisation and leader in the finance and technology sector, is seeking an experienced and highly motivated digital event support technician to join their Global Event Team in City London. This is a 12-month temporary role with an immediatestart date.

Applicants should have extremely good communication skills, be well organized, detailed-oriented with a passion for technology. In the moment problem solving skills with the ability to deliver exceptional customer service and maintain focus while workingacross multiple events simultaneously is essential.

**Responsibilities**:

- In coordination with the Event Manager, schedule and run all audio-visual and platform rehearsals, tech checks and pre-recordings.
- Identify any/all connectivity/technical issues during rehearsals/tech checks and provide a plan of action to the Event Manager to remedy and communicate to team members.
- Provide clear guidance to speakers on the backup plan should their primary audio or video source fail.
- Confirm all event assets have been received and are in place.
- Ensure event-level platform settings and run of show aligns with event best practices.
- Communicate with Quality Assurance team to ensure all events meet the company's branding guidelines, have the proper workflows in place and any custom elements are properly integrated.
- Support each event session in collaboration with the Event Manager according to the established processes and checklists.
- Manage the technical execution of the event's run of show (advance slides, push video scenes, lower thirds, polling, etc).
- Provide immediate technical support to both speakers and attendees, including diagnosing and troubleshooting web browsers, bandwidth and other internet-related issues.
- Immediately escalate any event issues to the Virtual Event Program Manager.
- Provide a clear and concise event debrief on the technical success of the event
- Basic video editing (top & tail) as required and confirm the event is available on demand.
- Follow the post event workflow steps appropriate for the specific platform used in event production.
- Assist with reporting and additional access questions as necessary.
- Drive customer satisfaction through confident and knowledgeable customer service interactions.
- Be proficient in the virtual event landscape, aware of current trends, vendors and best practices for delivering virtual events.
- Liaise with the global event technology team to identify any recurring issues and inform product enhancements and best practices.
- Work closely with the Event Manager to provide audio-visual support for both virtual and hybrid events.
- Collaborate with cross-functional stakeholders such as A/V, Facilities, Information Systems, Design team, etc.
- Actively participate and contribute in strategy meetings to shape the evolution of the virtual event program.

**Requirements**:

- Bachelor's degree or equivalent experience.
- 1-3 years of experience in web streaming, videoconferencing and virtual event/AV production.
- Firsthand experience and technical knowledge of:

- Notified (additional platform experience (Hopin, Bizzabo) a strong plus
- Video best practices (bitrate, frame size, frame rate, etc)
- Online video delivery protocols (RTMP, WebRTC, UDP/TCP)
- Strong technical skills and some knowledge of HTML and/or CSS
- Ability to communicate clearly, confidently and persuasively with internal and external stakeholders to provide topline, best-in-class support services.
- Strong analytical and problem solving skills - willing to roll up your sleeves and do what needs to be done. Ensuring every component of an event has a fallback option should an issue arise.
- Ability to learn quickly and operate autonomously in a large, fast-paced, and unpredictable environment.
- Capacity to manage multiple events at the same time, pivoting quickly as priorities shift.

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