Receptionist/administrator

**About the company**

English Brothers is a well-established privately owned timber merchant and manufacturer of timber products. Situated just off the A47 between Wisbech and King’s Lynn.

The company is proud of its excellent reputation. We have a broad range of customers including builders, carpenters, landscapers, fencing contractors, self-builders and DIYers.

We have a diverse range covering most aspects of the timber industry. In the construction sector we manufacture timber frame buildings, trusses and web joists, as well as stocking a wide selection of timber, fixings and goods for construction. On our retail side our shop stocks a good selection of products catering for contractors and DIYers. We manufacture fence panels, sheds, gates and a selection of garden furniture.

**The role**

The Administrator Receptionist is based in reception of the office building. Working within the company to help the smooth running of all departments.

Working as part of a team to contribute to the overall success of the business.

**Responsibilities and Activities**
- Answering the telephone. Directing calls, taking messages, providing help and information.
- Greeting visitors. Ensuring the visitors’ book is completed. Directing visitors to the right person or department. Providing refreshments if required.
- Open and distribute post.
- General administrative support to all departments.
- Maintain quotation files.

Log customer details.

Raise quotation number.

Distribute quotation request to the correct person.

Chase quotation if it is not raised in an acceptable timescale.

Follow up quotation with prospective customer.

Report back to person who produced the quotation and manager the result of the follow up.
- Send brochures out to enquiries.
- Print and issue job packs to all departments, erectors and clients.
- Print and issue updates to job packs, ensuring obsolete information is removed.
- Print and issue quantity sheets.
- Purchasing.

Check in delivery notes.

Notify suppliers of discrepancies. Inform Procurement, Sales and Finance.

Working with Procurement to ensure credit note or replacement received.

Book in goods on Vector System.

Ensure stock is at the correct price on Vector. Liaising with Procurement and Finance.

Update customer price lists.

Match invoices to delivery notes.

Update PO file.

Enter invoices in PDB and scan to Xero. File.
- Sales.

Print sales invoices daily.

Check yard tickets against invoices.

File.

Distribute/file retail paperwork.
- Preparation of wage payments. Calculating hourly rates to post to job costing.
- Enter costs in job costing file.
- Cost jobs when requested.
- Cover shop when required.
- Social media posts. Regular interesting and engaging.

**Personal Attributes and Skills**

We are looking for a confident, efficient person who is often the customers first contact with the company. Directing customers to the correct member of staff, provide help and information when necessary.

The ideal person will support all departments with their administrative needs, almost judging their requirements before being approached.
- Personable.
- Natural, confident communicator.
- Numerical skills.
- Be able to work under pressure.
- Multi-tasker.
- Efficient and organised.
- Able to prioritise.
- Keen to learn and build on the role.
- Flexible and adaptable.
- Team player.
- Aware of the importance of confidentiality.
- Problem solver and able to “think outside the box”.
- Work with little supervision.
- Attention to detail.
- Demonstrate sound work ethic.
- Experience in administration/reception.
- Intermediate computer skills.

**Please provide an introduction letter with your CV.**

Pay: £24,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wisbech, PE14 7DU: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (preferred)
- receptionist: 1 year (preferred)

Work Location: In person

Expected start date: 07/05/2024