Corporate Receptionist

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Contract Type**: FTC 8 months
**Shift Pattern**: 11am-7pm or 2pm-10pm
**Hours**: 37.5 hours per week
**Location**: BBC, Quay House, Media City, Salford Quays, Greater Manchester, England, M50 2QH

As a Corporate Receptionist you will be the first person a visitor meets or speaks to as they enter the **BBC** Buildings, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer **care**, professionalism and engagement. You will be responsible for creating a positive experience for each visitor and guest as well as assisting **with** queries from **BBC** Staff.

**Main Duties**
- Meet and greet all visitors in line **with** **BBC** standards.
- Signing in visitors **with** according to standard procedures using the Condeco Visitor management system.
- Assist guests and **BBC** Staff **with** queries in a knowledgeable and professional **manner**.
- Proactively offer additional assistance as and when required.
- Liaise **with** building cleaners, security, engineers and facilities when required.
- Deal **with** telephone calls in line **with** **BBC** standards in a **warm**, friendly, **confident** **manner**. Answer, screen and forward calls accordingly.
- Create Visitor passes as required.
- Carry out administrative tasks and duties as and when required
- Adhere to the site's safety and security procedures and regulations as set out by management.
- Manage the access **control** system and authorise temporary passes
- Represent the business **with** a positive attitude and professional appearance
- Report any maintenance issues in the reception Facilities Helpdesk and follow up accordingly
- Deal **with** any questions or queries and escalate where appropriate to the Front of House **Lead**

**What we are looking for**
- Excellent communication skills, both verbal and written, and a telephone etiquette.
- Professional and **enthusiastic** **manner**.
- To take ownership and pride in your Reception area.
- To work in a flexible **manner** toward and changes/needs of the business.
- Ability to multitask and deal **with** your clients and visitors in a professional **manner** at all times.
- Able to adjust quickly to new procedures and situations.
- Excellent customer service skills.
- Ability to communicate at all levels.
- Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
- Previous Experience of Customer service