Desktop Support

The role will require a flexible individual with competency across hardware and software support on desktops and laptops. You will be expected to carry out a supporting role to all colleagues within the organisation across two sites within the Manchester area so there is a need for access to a car.

**Your responsibilities as Desktop Support**:

- Providing hands-on knowledge of the procedures used in the installation, modification, maintenance, and repair of IT hardware and software
- Being the first point of contact for escalated issues, questions, or concerns
- Perform initial diagnosis of all incident records with an aim of achieving First Contact Resolution (FCR)
- Work closely alongside colleagues to build strong working relationships with team members, customers, and suppliers
- Be the primary contact to identify and raise system issues with the external support team, raising tickets, and managing these issues to ensure that they are resolved in a timely manner
- Supporting users in the use of computer equipment through advice and informal training
- Management of network printers, managing toners, and raising support calls with engineers
- Base working hours for this role are Monday to Friday, 08:00 - 16:00

**Benefits**:

- 20 days holiday (increasing to 25 days with service)
- Staff discount
- Employee of the month bonus scheme
- Free health checks
- On-site parking
- Mileage allowance

**Essential Skills**:

- Strong Microsoft desktop operating knowledge 7 / 8.1 / 10
- Experience of Microsoft O365
- Ability to proactively manage tasks and prioritise own workload
- Experience in networking and network administration
- Experience providing support/customer services
- Great communication and teamworking skills
- Active directory experience
- Ability to travel between two sites Irlam and Worsley (own car)

**Desired Skills**:

- Knowledge of Mac OS’s
- Knowledge of ERP systems
- Working in a regulated environment

**About Company**:
Birtwistles, which is a catering butcher, has over 100 years’ experience in the meat and farming industries. All products are prepared in the factory daily to each customer's specifications, packaged and labelled to and above legislation, and then delivered direct throughout the UK providing traceability throughout the process.

We pride ourselves on being a people-focused business. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope, and pace of change.

Our culture is the foundation of our business and is reflected in our Mission, Vision, and Values statements.

**Essential Requirements**:

- Strong Microsoft desktop operating knowledge 7 / 8.1 / 10
- Experience of Microsoft O365
- Ability to proactively manage tasks and prioritise own workload
- Experience in networking and network administration
- Experience providing support/customer services
- Great communication and teamworking skills
- Active directory experience
- Ability to travel between two sites Irlam and Worsley (own car)