Clinic Receptionist/ Administrator

**Company description**

FlyingMedicine Ltd
- and is focused on giving excellent, personalised, caring medical services.

The clinic offers a range of occupational health assessments to all types of individuals whether for Pilots, Cabin Crew, Airside Drivers and Oil and Gas workers.

Our ethos is to provide a high quality and affordable service to all clients whether individuals or organisations.

**Job description**

The role involves:
Meeting and greeting patients as they walk through the door.

Explaining processes to patients as needed

Making new and follow up appointments and assisting in patient enquiries - at the desk and over the telephone
Entering patient data for registration purposes in a professional and confidential manner
Enhancing the clinic brand and promoting our practitioners where appropriate.

Raising awareness of clinic services and products to callers including via our social media channels.

Handling payment including invoicing and receipting, processing all company invoicing and chasing and collecting patient fees
Managing incoming deliveries
Tidying treatment rooms to a specified standard between practitioner sessions
Attending staff meetings, training and events when required
Efficiently deal with queries from practitioners and patients and liaising with the duty practice manager where appropriate
Maintaining high standards at the clinic including tidying and replenishing supplies in the treatment rooms and public areas.
Helping to keep the clinic CQC compliant
Ensure test samples are sent off and test results processed in a timely manner.

Also ensure test results are added into the patient’s notes.

Ensure recycling and other bins are put out on appropriate day
Report any health and safety issues to on duty practice manager
Ensure kitchen is kept clean and tidy and stocked using petty cash as detailed in the practice policy
Opening and locking up of clinic premises

We are looking for someone who:
Ideally has experience in **healthcare** or hospitality at front of house
Is IT literate in Microsoft Word and Excel.

Is familiar with social media channels eg Instagram, Facebook

Training will be given for further software that the clinic uses.
Is professional, well-spoken and presentable
Has excellent written and verbal skills
Is confident and has good people skills
Is motivated to promote the brand
Gives attention to detail
Has excellent organisation skills
Has good use of initiative
Works well under pressure
Has good timekeeping
Is social media savvy
Is emotionally resilient

**Is available immediately**

If you are interested in the role and are selected, we in turn will offer you:
A zero hours contract to begin with
Free parking on site
Mentorship
An opportunity to progress into various healthcare related roles to meet your ambitions in line with the practice needs

COVID-19 precaution(s):

- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitisation, disinfection or cleaning procedures in place

Work remotely
- Potentially on some days

**Job Types**: Part-time, Full-time
Part-time hours: 37-40 per week

**Salary**: £10.50-£11.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

COVID-19 considerations:
**Experience**:

- medical reception: 1 year (preferred)

Work Location: One location