Station/platform Assistant

2 weeks ago


Worcestershire, United Kingdom West Midlands Trains Full time

£21,504 rising to £25,392 after 6 months probation

**Station Assistant (Platform)**
***
**Duration: Fulltime Permanent**
**Grade: Station Staff - Band B Station Staff**
**Location: Worcester Shrub Hill**

**Hours: 35 per week**

**The Role**:
We are seeking a Station Assistant to provide a safe and efficient train despatch and platform service to ensure that all activities are carried out safely. Also, to provide a high standard of customer service at the station and to help maintain a clean, safe and presentable retail environment to West Midlands Trains customers

**Accountabilities (See attached JD for full responsibilities)**
- Responsible for care of all despatch equipment
- Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
- Make decision regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance
- Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
- Ensure compliance with the requirements of the Health & Safety at Work Act
- Ensure the safe and timely despatch of trains
- Ensure high levels of customer service are provided
- Ensure customers are provided with the available accurate and timely information
- Ensure own safety and that of others at all times
- Comply with all appropriate rules and regulations
- Comply with Rule Book, and other appropriate instructions and standards
- Announce train arrivals and departures where required
- Maintain a record of delays, replatforming and other events affecting the train plan as required
- Proactively ensure that information is communicated within the station team and to other locations as appropriate
- Assist with disabled passengers as required
- Carry out Fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
- Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers where required
- Ensure posters are displayed on the station, replacing any which are faded or out of date where required
- Deal with all lost property at the station according to station guidelines
- Report accidents, mishaps and incidents in accordance with the accident reporting procedures, maintain the station log book as required and provide reports to the appropriate manager as required 2
- In an emergency situation follow the Rulebook requirements in terms of reporting an incident and respond to the incident in accordance with training provided.
- In an emergency situation be prepared to assist until resolved or until relieved by an appropriate person
- Undertake Evacuation Warden duties as required
- Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions where required
- Report all defects arising at the station according to the fault reporting procedures
- Monitor CCTV where required

**Knowledge and experience you will bring**:

- Customer focused
- Efficient and calm
- Polite and friendly
- Flexible to the requirements of the job
- Good communication skills
- Able to use own initiative when appropriate
- High standard of personal presentation
- Numerate and literate
- Honest
- Computer literate
- Able to learn legislation that affects the role

Applications will be considered from colleagues with 6 months experience in current role and a full check of absence and disciplinary records.



  • Worcestershire, United Kingdom Halfords Full time

    We are looking for a Lead Data Engineer, who will help us design, implement and manage data solutions on the Microsoft Azure cloud platform. The Lead will work to migrate the business from legacy systems. The job involves planning and management for solution design and technical delivery, ensuring that the right tools and roadmap are available. The Lead...


  • Malvern Hills, Worcestershire, United Kingdom Edwin Royce Recruitment Ltd Full time

    Wednesday - Sunday, approximately 48-50 hours per week. As a Chef de Partie, you will be responsible for assisting the Head Chef and Sous Chef in the preparation and production of high-quality dishes, ensuring consistency and excellence in every plate. Food Preparation: Station Management: Oversee a specific section of the kitchen, ensuring all ingredients...


  • Rubery, Worcestershire, United Kingdom Select Service Partner (Head Office) Full time

    SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands. These include our own brands Upper Crust, Millies...

  • Cloud Architect

    4 weeks ago


    Malvern, Worcestershire, United Kingdom Endeavour Recruitment Solutions Full time

    Cloud Engineer / Permanent / Worcestershire/ Competitive Salary + Benefits Software Engineer Job Type: Permanent Cloud Engineer / Permanent / Worcestershire/ Competitive Salary + Benefits Posted Monday, 10 December 2018 A successful cyber-security company is looking for an AWS Cloud Engineer to join their growing cloud focused team. 2 years...

  • Chef De Partie

    2 weeks ago


    Malvern Hills, Worcestershire, United Kingdom Edwin Royce Recruitment Ltd Full time

    Job Title: Chef de Partie Location: Malvern, Worcestershire Hours: Wednesday – Sunday, approximately 48-50 hours per week. 4-day working week and 3 full days off. Job Description: We are seeking a skilled and passionate Chef de Partie to join our dynamic culinary team in Malvern, Worcestershire. As a Chef de Partie, you will be responsible for...


  • Bromsgrove, Worcestershire, United Kingdom In Technology Group Full time

    Marketing Executive Bromsgrove (Hybrid - Must be able to drive) Are you a dynamic and results-driven Marketing Executive who wants to develop their career? Do you have a passion for creating compelling campaigns and driving brand awareness? If so, we want you to join our team as a Marketing Executive! Develop and implement strategic marketing plans to...

  • HR Administrator

    2 weeks ago


    Bromsgrove, Worcestershire, United Kingdom ACS Staffing Solutions Full time

    HR Administrator Location: Redditch Full time and office based - Monday to Friday 09.00 – 17.15 Salary: £22,000 per annum The Company An exciting opportunity to join a fun and personable HR team at a nationwide firm of solicitors with approximately 250+ employees across 20+ offices in England and Wales. Skills required Strong IT skills and ability...

  • Financial Accountant

    3 weeks ago


    Worcester, Worcestershire, United Kingdom GB Solutions Full time

    With a proven track record of supporting their clients in the local area they are considered experts in their field and aim to offer a forward-thinking approach to each client they work with. In return our client will show a real commitment to supporting your career and helping with your development. Our client will look to offer a healthy working...

  • Finance Manager

    2 weeks ago


    Wychavon, Worcestershire, United Kingdom Niyaa People Ltd Full time

    I'm recruiting for a Finance Manager to join a housing organisation within the Worcester area on a full time permeant basis. Location: Worcester Job title: Finance Manager Salary: £59,000 Contract Type: Full Time Permanent Office Based Hybrid Available This exciting opportunity will require you to work well in a team environment with an experienced group...

  • Finance Manager

    1 week ago


    Evesham, Worcestershire, United Kingdom Niyaa People Full time

    I'm recruiting for a Finance Manager to join a housing organisation within the Worcester area on a full time permeant basis. Location: Worcester Job title: Finance Manager Salary: £59,000 Contract Type: Full Time Permanent Office Based Hybrid Available This exciting opportunity will require you to work well in a team environment with an...

  • Audit/Audit Senior

    4 weeks ago


    Worcester, Worcestershire, United Kingdom Jwh Recruitment Ltd Full time

    Audit Senior We are looking for auditors to join our rapidly expanding Audit team. To assist us with our ambitious growth plans, we are on the lookout for self-motivated auditors who are looking to play a key role in one of UKs most forward thinking and progressive accountancy practices. This role will enable you to take full advantage of the hybrid working...


  • Elmbridge, Worcestershire, United Kingdom Caremark (Elmbridge) Full time

    Community Engagement Coordinator Location- Elmbridge Locality The Community Engagement Coordinator plays a pivotal role in fostering positive relationships and partnerships within the community to support domiciliary care services. This position involves developing and implementing strategies to engage with stakeholders, including clients, families,...

  • WEEKEND Coordinator

    4 weeks ago


    Elmbridge, Worcestershire, United Kingdom Caremark (Elmbridge) Full time

    Community Engagement Coordinator Location- Elmbridge Locality The Community Engagement Coordinator plays a pivotal role in fostering positive relationships and partnerships within the community to support domiciliary care services. This position involves developing and implementing strategies to engage with stakeholders, including clients, families,...

  • Qualified Accountant

    3 weeks ago


    Worcester, Worcestershire, United Kingdom GB Solutions Full time

    Qualified Accountant £43,000 Worcester We have a brilliant opportunity for a fully qualified Accountant to join a well-established practice close to Worcester. With a proven track record of supporting their clients in the local area they are considered experts in their field and aim to offer a forward-thinking approach to each client they work with. ...


  • Claines, Worcestershire, United Kingdom Bristol Street Motors Full time

    Bristol Street Motors Ford Worcester Bristol Street Motors Ford Worcester are currently recruiting an experienced Sales Executive to join our team! We are offering a £22,000 Basic Salary with a £39,000 OTE plus a range of company benefits! Due to growth within the business we are actively looking to recruit a Sales Executive to join our successful...


  • Elmbridge, Worcestershire, United Kingdom Caremark (Elmbridge) Full time

    Community Engagement Coordinator Location- Elmbridge Locality The Community Engagement Coordinator plays a pivotal role in fostering positive relationships and partnerships within the community to support domiciliary care services. This position involves developing and implementing strategies to engage with stakeholders, including clients, families,...


  • Wychavon, Worcestershire, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Do you have electrical engineering experience, and are you seeking a new job in Droitwich? Jonathan Lee Recruitment is helping a company in the automotive industry find a full-time Controls and Automation Engineer, and the role comes with an attractive salary and benefits package. As a Controls and Automation Engineer, you will implement new procedures to...

  • Sales Executive

    4 weeks ago


    Claines, Worcestershire, United Kingdom Bristol Street Motors Full time

    Bristol Street Motors Ford Worcester Bristol Street Motors Ford Worcester are currently recruiting an experienced Sales Executive to join our team! We are offering a £22,000 Basic Salary with a £39,000 OTE plus a range of company benefits! Due to growth within the business we are actively looking to recruit a Sales Executive to join our successful...


  • Elmbridge, Worcestershire, United Kingdom Caremark (Elmbridge) Full time

    Community Engagement Coordinator Location- Elmbridge Locality The Community Engagement Coordinator plays a pivotal role in fostering positive relationships and partnerships within the community to support domiciliary care services. This position involves developing and implementing strategies to engage with stakeholders, including clients, families,...


  • Redditch, Worcestershire, United Kingdom Swisslog Holding AG Full time

    Control Systems Engineer Where do people love what they do, and being great at what they do? At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe,...