Cafe Coordinator

**Café Coordinator Job Description**

**Job Title**

Café Coordinator

Line Manager/ Reports to

Operations Manager

**Team/ Department**

Cafe

Location

Th3 Sun Café, Stroud

**Job Ref & about the organisation**

Th3 Sun CIC transforms women’s lives through housing, support and employment opportunities. The Sun Café provides a rich environment where the latter two can be achieved. Training and the development of a variety of transferable skills will take place whilst serving the wider community.

**Core Objectives**

Responsibility for managing overall running of the café, including kitchen and all front of house duties.

This includes the planning and pricing of menus, management of preparation and cooking of all foods and beverages, adhere to agreed prices/budgets, maintain applicable quality standards and records whilst maintaining responsibility for ordering and obtaining supplies, quality control and management of team members.

Overall responsibility for ensuring compliance with sanitation, hygiene, health and safety legislation, organisational and quality requirements and working policies and procedures.

Th3 Sun CIC works with vulnerable people who may be involved in the running of the Café. As such, the board expect you to manage them as well as those who may have direct oversight of them. You will be expected to create an enabling environment that allows the beneficiaries to learn new skills whilst using your empathetic skills.

**Main Tasks/duties and responsibilities**

**Responsibility to staff and direct the team**:

- to manage the preparation and cooking of all foods and drinks/beverages
- to manage planning and pricing of menus and food and drinks/beverages to adhere to agreed prices/budgets and maintain applicable quality standards and records
- manage ordering and obtaining supplies
- ensuring sufficient team members at all times and within agreed budgets
- quality control of all supplies, food, drinks/beverages, kitchen hygiene and health and safety
- assist your Line Manager
- meet your targets and those of the team as a whole
- smooth running of the of the team
- contribute to training and development of the team
- adhere to statutory obligations and agreed quality and best practice guidelines
- manage front of house duties to include taking and serving orders, clearing and preparing tables, prepare the bill and taking payment

**- **understand food preparation and cooking and the “ingredients” of food and beverage and train your team to enable the team to confidently deal with customer queries etc
- manage customers’ expectations and deal with and resolve all queries

**Day to day responsibilities for the team** as agreed with your Line Manager to include:

- ensuring compliance to sanitation, hygiene, health and safety legislation and organisational and quality requirements and working policies and procedures.
- manage the design, planning, costing and pricing of menus
- manage and co-ordinate food and drinks/beverages preparation
- quality management of food and drinks/beverages
- investigate and resolve customer complaints
- effective liaison, support and assistance with the remainder of organisation especially with regards to involvement of beneficiaries
- allocate workloads to team members
- supervise, manage and direct the overall performance of the team
- maintaining accurate records and accounts as required and reporting as agreed
- set an example for team members of commitment, work ethic, habits and personal character
- responsibly use resources and control expenses to operate within budgetary controls
- adhere to all organisation policies and procedures

From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.

**Hours**

You will work a 30 hour week. You will also be expected to work as and when necessary, to meet the needs of the team and the organisation.

**Secondary Tasks/duties**

The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.

You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation and its customers/clients. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, work within its values, and policies and procedures

**Management / supervisory responsibilities**

**People or equipment**

**People who report to you**

You have responsibility for the other team members who will report directly to you and Th3 Sun CIC beneficiaries who may volunteer in the Cafe

**Equipment**

You are responsible