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Officer (Customer Enquiry)

3 months ago

Leicester, United Kingdom NEBOSH Full time

**Location**

Leicester/Hybrid - Office Based for 6 months Probation

**Vacancy Type**

Permanent/Full Time

**Application Deadline**

Friday, May 3, 2024

**Job Summary**

**OFFICER (Customer Enquiry)**

We are looking for two Customer Enquiry Officers on a permanent basis.

As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.

**_What you will be doing:_**
- Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner;
- Processing and maintaining high volumes of personal and sensitive data;
- Building relationships and working closely with NEBOSH Learning Partners;
- Working closely with colleagues;
- Ensuring business unit KPIs are achieved;
- Playing an integral part of a Learners experience with NEBOSH;
- Supporting the introduction of new products and assessment methodologies to NEBOSH examination services;
- Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner.
- Processing important information relating to Learners results and accurately declaring them

**_About You:_**
- Experience of dealing with customer enquiries using multiple platforms including social media and web chat
- Working on your own and as a team to meet key deadlines
- Flexible approach to work
- Adaptable to change
- Experience in working in a fast-paced environment with daily deadlines and peak periods
- Experience in processing high volumes of data accurately
- Excellent IT skills, including Word, Excel, Outlook

**_Key skills and attributes for the job:_**
- Ability to use initiative to find solutions to a problem
- Takes ownership of enquiries to resolution
- Ability to prioritise workload and has a calm manner during busy periods
- Listens to the customer to identify their needs to find the best solution/resolution
- Attention to detail to ensure accuracy
- Ability to follow work instructions and look for continuous improvements in how we do things
- Self-motivated
- Confident telephone manner and able to respond positively during difficult conversations

**Salary**

£26,577.14 per annum.

**Benefits**
- Company Pension (10% employer)
- Enhanced holidays (25 days raising to 33 days with service)
- Health Care Cash Plan
- Private Medical
- 3 x salary Death in Service
- Discounted Gym membership
- Cycle scheme
- Holiday Buying scheme
- Extensive discounts and exclusive offers
- Free parking