Parts/csr

**Parts/CSR**

**up to £25,000 p.a. (dependent upon skills set)**

**Join our team within our Parts & front of house areas at Felixstowe.**

**Working hrs**:
Monday to Friday
Alternating weekly - 0800hrs to 1600hrs/1000hrs to 1800hrs
Saturday 0800hrs to 1200hrs (1 in 3)

**Overview**:
We are looking for a customer service driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products

**In Particular**:

- To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
- Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
- To carry out the Service Department’s invoicing and administration systems efficiently.
- To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
- To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
- To liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
- To inform customers of completion times and payment methods.
- To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
- To ensure all customer complaints are courteously and efficiently handled and processed.
- To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
- Effectively plan activity levels to include regular account maintenance visits and target account visits.
- Promote Volvo Trucks in terms of its products, services and value at all times
- **Key Skills / Competencies**:

- Familiarisation of booking times
- Familiarisation of vehicle parts.
- To keep up to date with product development by reading relevant information and technical note issued.
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on in-house systems
- **Benefits**:

- 25 days holiday raising +1 day per year to 30 days
- Company pension
- Health cash plan with access to dental insurance
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
- Cycle to work scheme
- Referral Schemes (earn yourself £1000)

**Job Types**: Full-time, Permanent

Pay: Up to £25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- What attracts you to this role

Work Location: In person

Reference ID: 9926