Automotive Claims Advisor

3 weeks ago


Reading, United Kingdom Calibre Candidates Full time

Overview
Great opportunity for an Automotive Claims Advisor to join the fast-paced Service and Repairs team of a successful automotive company in Reading. This is a varied and busy role, providing quality customer service to advise on bookings and assess customer vehicleclaims. Great company discounts offered in addition to competitive salary.
?Responsibilities?
- Liaising with customers and appointed garages regarding servicing, MOTs and repairs
- Selecting garages to carry out work and agreeing cover for claims
- Assessing garages diagnosis for repair work, ensuring labour and parts prices are reasonable
- Regularly updating and advising customers on bookings and warranty issues
- Resolving any issues or complaints as positively as possible
- Maintaining a high standard of customer service
Requirements?
- Previous customer service experience either within a garage or office environment
- Good knowledge of vehicle parts
- Any experience of vehicle warranty/insurance claims would be highly advantageous
- Friendly and polite telephone manner
- Confident computer skills and strong attention to detail
- Able to work well under pressure
If you think you are suitable for this role, then please click 'APPLY' now?????
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Recruitment Note:??


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