Aftersales Coordinator
5 months ago
'''Duties:'''
- Manage phone and internet communication requirements for product warranty.
- Validating warranty work (Around 10-50 jobs per week)
- Advise customer options where possible.
- Liaising with the various mobile aftersales companies to repair lifts and carry out warranty work.
- Check UK and industry prices to ensure we have the most cost effective rates.
- Collect data to analyse performance opportunities.
- Work with Parts department to ensure correct parts are shipped for scheduled repairs.
- Validate invoices from aftersales companies once work is complete.
- To have input in designing and building the e-commerce web based schedule and ordering system.
'''Requirements:'''
- Experience in an Automotive parts environment.
- Ability to prioritise own workload
- Experience of using Sage
- Ability to deliver excellent levels of customer service.
- Attention to detail.
- Highly organised.
- Professional telephone manner.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£25,000.00 per year
**Benefits**:
- Flexitime
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Smethwick (required)
Ability to Relocate:
- Smethwick: Relocate before starting work (preferred)
Work Location: In person
Reference ID: Aftersales Coordinator