Catering Assistant

6 months ago


Birmingham, United Kingdom The IET Full time

What if you could join our customer focused team at our award-winning venue in Birmingham?

What if you could significantly impact on our events and operations?

What if you were our Catering Assistant?

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

**What you’ll be doing**

As the Catering Assistant, you will prepare, deliver, and serve refreshments for various events, ensuring a seamless and enjoyable experience for our guests. You will also clear rooms of catering items and set up for refreshment breaks, maintaining a clean and welcoming environment.

You will manage your workload efficiently and work unsupervised, demonstrating excellent time management skills and ensure all work aligns with the agreed IET working standards, contributing to our reputation for excellence.

**What we hope you can bring to the role**

You’ll have experience of catering and with Venue assistance and be an excellent communicator with a passion for providing exceptional customer service.

A flexible approach to working hours is essential to ensure the venue has appropriate coverage, this may involve some early morning starts or late evening finishes and weekend work.

**We’d love to get to know you**

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

**A little more about the role**
- To prepare, deliver and serve refreshments for events.
- To clear rooms of catering and relay after refreshment breaks.
- To wash and store all cutlery and glassware.
- All kitchen equipment is maintained and cleaned to the required standard of cleanliness.
- To maintain records of stock; dry stores and equipment; reordering of stock when required.
- To maintain a kitchen inventory.
- To work unsupervised and prioritise own workload
- To liaise with contract caterer on site.
- To work and ensure all reports work towards the agreed IET working standards.
- To assist the Operations Manager in ensuring all customer requirements are fully met.
- To undertake any other duties and projects as requested by the Operations Manager
- To comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties.
- To be familiar with the IET Health and Safety and Fire policies for the company and to attend mandatory updates where required.
- To deal with customer complaints and escalate response accordingly.

**A little more about what we’re looking for**

An exceptional individual who takes pride in delivering the very best customer service and takes full ownership
- Confident customer service and stakeholder handling over the phone, always working to provide excellent customer service
- Sound organisation skills, with the ability to multi-task and work with mínimal supervision.
- An excellent communicator
- Smart and well presented at all times.
- Ability to work flexible hours.

**What if you could be you? **_The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our ‘Work for the IET’ site._

**Job Types**: Full-time, Permanent

Pay: £25,096.00 per year

**Benefits**:

- Canteen
- Company pension
- Free parking
- Gym membership
- Life insurance
- Private medical insurance

Work Location: In person

Reference ID: OPS015-KSS77


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