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Fixed and Flexi

4 months ago


Sunderland, United Kingdom The Riverside Group Full time

**Care Assistant**
**Permanent job role**
**Part-Time 30 Hours Per Week**
**Based in Washington, Sunderland**
**Scheme Name Willow Brook**
**Salary £21,255 per annum (Pro rata)**
**Working pattern Flexible over the 7 day week**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**
You will provide assistance to residents in need of physical personal care and carry out individual work and tasks with Residents/Tenants in line with support plans. You will be required to assist Tenants/Residents to maintain or improve their quality of life and be able to recognises signs of distress in Residents / Tenants. Identify and assess positive ways to reduce distress and give Residents/Tenants control over their lives where possible.
**So, who are you?**
You will have experience of working in a customer focused environment and working within a residential environment, offering personal care to a diverse group of people. An awareness of Housing and Health and Safety legislation and regulation National Care Standards Awareness.

**You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working.**

**Enjoy the rewards**
Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.
If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile**
- Provides assistance to residents in need of physical personal care
- Carries out individual work and tasks with Residents/Tenants in line with support plans
- Assists Tenants/Residents to maintain or improve their quality of life
- Recognises signs of distress in Residents / Tenants
- Identifies and assesses positive ways to reduce distress
- Gives Residents/Tenants control over their lives where possible
- Advises management promptly of any signs of problems or concerns about a customer
- Acts as an early warning system of changes in customer behaviour and habit
- Maintains dignity and privacy of all individuals receiving personal care
- Actively participates in specified care management programmes
- Assess Residents/Tenants communication needs and abilities
- Provides a high-quality laundry service including ironing, which is fast and effective offers value for money
- Assists Residents/Tenants with catering skills
- Is helpful to customers/callers and provides appropriate information as required
- Assist in induction of new staff
- Keeps management informed of deviation from contracts
- Where appropriate puts forward suggestions for the improvement of policies and procedures
- Implements agreed procedures
- Recognises opportunities for improvements to services
- Maintains and improves the quality of service
- Maintains a positive image for the scheme at all times
- To ensure that equality and diversity policies are adhered to in all aspects of service delivery and employment.
- To adhere to best practice in meeting the requirements of Health and Safety legislation in all aspects of the organisation’s work.
- Develop and maintain risk management procedures and appraisal systems for all significant areas of risk and make appropriate recommendations.
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- To understand that your efforts will be customer led and be accountable for positive and tangible outcomes.
- To understand that ECHG is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
- To provide a high quality, customer-orientated service championing
- “Riverside Service Style” practices
- Constantly review work outputs, setting improvement targets and appraising individual performance
- Participate in the work of the Divisional team, encouraging innovation
- Undertake personal development and training as necessary to keep up to date with legal, political, financial, and other developments in the fields of housing and customer service
- To ensure compliance with Riverside’s Equality and Diversity policy, in respect of