Facilities and Commercial Co-ordinator

7 months ago

Ilford, United Kingdom London Borough of Redbridge Full time

**Facilities and Commercial Co-ordinator**

This is an exciting time for the London Borough of Redbridge; we are at the heart of regeneration and change in East London, with unprecedented investment in the area expected in the next few years and Cross Rail will open new opportunities for new homes and jobs. We benefit from excellent transport links across London and Essex and our offices, based in Ilford, are only 9 minutes from Stratford and 18 minutes from Liverpool Street, in the heart of the city.

Our vision is Ambitious for Redbridge, and to help us meet our challenges the Council is shaping its service areas to meet the needs and diversity of the population. As part of the vision we have recently undertaken a major restructure of the Regeneration & Culture Services and are still currently recruiting to a number of new and exciting posts. The reorganisation of the service area enables the potential for career development and progression as we grow our team.

**About the Role**

Working in the Corporate Landlord Property Team, coordinating the delivery of hard & soft FM services across the Council Estate. Delivering a high-quality customer focused service contributing to a fit-for-purpose working environment for members of staff and the community. Working alongside a team of technical officers and facilities assistants.

As part of the role you will be responsible for the coordination of the rostering and day to day work of security alongside this you will build strong working relationships with contractors and other third parties to ensure that you able to provide an exceptional level of customer service.

Responsible for but not limited to:

- Client/Contractor liaison.
- Act as the central communication point.
- KPI reports.
- Financial/invoice processing.

**About you**

You must be a strong communicator, well organised, self-motivated and must have the ability to work unsupervised. This role will be working within a fast-paced environment and someone with experience in a similar role is essential.
- Experience of working in FM service delivery.
- Experience of working on a CAFM system.
- Excellent organisational, presentation, communication and interpersonal skills (both verbal and written).
- Excellent people management skills.
- Able to communicate at all levels.
- Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the team.
- Computer Literate with Microsoft Word, Excel and PowerPoint.
- Accuracy and Attention to detail.
- A proactive approach to all matters relating to building management, taking full ownership and accountability for all properties within your remit.
- Manage work tasks assigned through the helpdesk in a timely manner, ensuring a good flow of communication with helpdesk staff and end users.
- Overall effective management of assigned help calls from start to resolution.

For further formation about the job role please contact:

**and Person specification

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