Hotel Receptionist

1 week ago

Hatfield, United Kingdom The Comet London Hatfield Full time

**Scope of Role**

The COMET HOTEL (Hatfield, Hertfordshire - 65 bedrooms, 1 bar / restaurant, 2 private boardrooms) looking for a Full-Time Receptionist (40 hrs/wk 5 days over 7) to join the team.

We are looking for someone with right attitude that can ensure that guests receive the highest standard of hospitality as well as carry out administrative tasks in line with statutory and company guidelines.

**Duties to include**
- Ensure an efficient reception experience for all Guests, including check-in and check-out
- Complete audit procedures as directed by the Reception Manager
- Ensure a positive outcome for any guest queries in an efficient and timely manner
- Ensure that any relevant departments/ team members are kept fully aware of any relevant feedback from guests
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses when required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company Brand Standards
- Assist with other departments as necessary (F&B, Bar, Room Service, Housekeeping, Maintenance)
- Act as Fire Marshall in the event of an emergency

**Skills/Experience**
- Previous experience in Front Office within a hotel (preferred)
- Previous experience with cash handling
- Good level of IT skill
- Commitment to delivering a high level of customer service
- Positive attitude and good communication skills
- Ability to work on own and as part of a team

In exchange we can offer you a competitive salary, an opportunity to help shape the future of the Hotel operation, a fun but hardworking environment and the chance to work with some really great people.

**In addition;**
- Preferential team rates at The Comet Hotel and Element Bar & Kitchen
- Personal development and NVQ opportunities
- Company pension scheme
- Recommend a friend referral bonus

We’re really excited about the future and would love to welcome you to the Comet Hotel.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£22,360.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Work Location: In person

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