Claims Agent

**Company Description**
- Contract: Permanent - 37.5 hours per week
- Salary: circa £24,000 (salary to include a monthly paid bonus if set KPIs are achieved following probation)
- Location: Bristol - Castlemead BS1 3AG
- Days of Work: Monday to Friday
- Hours of Work: Typically between 08:00 and 17:30

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again
- DPD is a Valuable 500 company and a Disability Confident Employer_

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.

You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

Key responsibilities of this role include:

- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
- To validate returned claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
- Complete ad hoc tasks in relation to the above when appropriate

**Qualifications**

About You
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the
- ‘extra mile’ to exceed customer expectations
- Ability to work as a team player and on your own initiative
- Excellent administration skills with the ability to use Microsoft Office / Google
- programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem
- solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty,
- Flexibility, Hard Work and Accountability.

**Additional Information**

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Lawrence Hill, BS1 3AG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person