**About Shepherds Bush Housing Group**

We’re a forward-thinking housing group in the heart of west London. Since we started in 1968 our ethos has remained the same: to provide affordable homes and services that build communities.

We offer careers that are both exciting and rewarding. We’re looking for people who bring a variety of different skills and experiences to help us continue to make a difference to the local communities we work within.

This is a unique opportunity to work for an award winning organisation and genuinely contribute to the achievement of our corporate aims and objectives.

**About the role**

**Key Responsibilities**
- Work alongside another D&M Co-ordinator to ensure that D&M cases are raised, triaged and updated in line with the organisations D&M process.
- Assist the Damp and Mould Surveyor and Resident Liaison Officer with management of complex D&M cases whilst updating records to ensure that the organisation has up to date and comprehensive information.
- Work with and maintain the integrity of suitable operational and data management systems for case management.
- Ensure all databases are populated as required and any missing data is highlighted and requested.
- Regularly meet with the Damp and Mould Surveyor and RLO to ensure that root cause information and severity levels are monitored and updated accordingly.
- Obtain all relevant information and/or documentation relating to D&M cases from internal departments/external contractors, escalating issues when necessary.
- Provide support to the Senior Surveyor in collating information and reports on D&M case numbers and statuses.
- Identify exceptions and issues relating to the damp and mould process and work to identify and implement action solutions, or escalate as required.

Please see the job description for a full breakdown of duties and requirements.

**About you**

**What we can offer you**

**Equality, Diversity and Inclusion