Customer Service Administrator

4 weeks ago


Wellington, United Kingdom Gundenham Dairy Ltd Full time

**Are you looking for a challenge, something that keeps you busy all day? If so, then why not join our friendly team at Gundenham Dairy**

Here at Gundenham Dairy we are a local dairy delivering our milk, cream and many other products direct to our customer’s homes and businesses. Currently we are looking to have a new permanent member of staff to join our small, friendly team. You will need to be highly motivated with the ability to work under pressure to tight deadlines. Strong IT skills and a keen attention to detail are essential to be able to do this job.

This role would suit someone who is organized and thrives on being busy and enjoys talking to customers and suppliers on the phone. We are looking for someone who is flexible, who can provide cover for staff holidays and work some Saturdays as part of our rota.

Roles & Responsibilities:

- Receive & process customer’s orders
- Answer queries about products, deliveries & accounts
- Investigate and update customer queries
- Process our delivery drivers returns
- Place product orders
- Handle new customer enquiries
- Filing and general clerical duties
- Take payment from customers using SagePay
- Contact customers and form strong working relationship with them

Skills & Experience
- Customer service experience is essential
- High level of numerical & literacy skills
- Capability to work to deadlines
- Ability to communicate confidently with customers, suppliers & colleagues using a range of different formats
- Excellent attention to detail
- Professional telephone manner

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location

Application deadline: 25/02/2023



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