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Customer Support Assistant

4 months ago

Larkfield, United Kingdom Kent County Council Full time

Advert
The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group - from Baby Rhyme Time to internet classes for older people.

To deliver all this, we need the right people serving our customers. Prior library experience isn’t essential - it’s much more important that you’re friendly, outgoing and approachable.

If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.

33.5 hours per week are worked across a range of hours including every Saturday, and you may be required to undertake periods of lone working, as well as working at other locations across the Tonbridge Library district.

As a Kent County Council employee you will enjoy the following great benefits:

- 27 days annual leave rising to 29 after 5 years, plus bank holidays.
- Competitive salary.
- Local Government Pension Scheme.
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance.
- Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

**Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.**

Interview dates: Week commencing 17th June 2024

Start date: 8th July 2024

Contact Details
For more information on this role, please contact:
Amanda Smith, Customer Service Officer on 03000 420705 or Elaine Crawford, Customer Service Officer on 03000 420705

About The Company
Work that works for you and us - let’s talk flexibility