Aftersales Coordinator

Pascoe International, an award-winning supplier of semi-custom and full custom superyacht tenders, is seeking a Aftersales Coordinator to join the growing team. With an international client base and an excellent reputation, the company has grown steadily throughout its history.

**Responsibilities as our Aftersales Coordinator will include**:

- Managing incoming calls on the main number, transferring to other staff and taking messages - acting as ‘gate keeper’ fielding cold calls (particularly sales calls)
- Manage in-coming after-sales enquiries, responding to client requests for support.
- Coordinate both on-site and off-site works, tracking and reporting on costs, planning logistics and liaising with clients.
- Plan works in collaboration with the Production team, allocating labour, estimating work content, and creating quotations.
- Collating, creating (in Sage) and sending Aftersales quotes for service, warranty, and repair jobs, liaising with the clients over costs and triggering the organising of logistics.
- Arranging all travel bookings and logistics for Aftersales visits (warranty, service, and repair). Inclusive of transfers, flights, ferries, trains, parking, hire cars, hotels, visas, security clearance at destination, etc.
- Raising (in Sage) Aftersales Pro-formas and invoices, sending them to the clients and chasing payments
- Taking credit card payments for orders, recording payments, and sending proof of payment to clients.
- Tracking and logging after sales works
- Manage warranty provision, ensuring 3rdparty support and credits are sourced as required.
- Feedback any reoccurring failures or concerns to the Production and Design teams
- Have a constructive input on the ongoing promotion and expansion of after-sales provision.
- On the job problem solving, often working under tight timescales
- Raising of post-visit reports and recommended future work lists.

**Qualifications, Skills & Experience we're looking for in our Aftersales Coordinator**:

- Experience working in a client facing role.
- Knowledge within the marine sector
- Experience in sales
- Computer literate with Microsoft Office
- Experience negotiating, pricing, and quoting works.

**Desired Skills**:

- Operational, construction or management experience with small vessels, ideally power boats
- Understanding of the superyacht market
- Experience with Sage 200
- Exposure to customs processing

**In return Pascoe offer**:

- Training and development
- Private Pension
- Life Insurance and Critical Illness cover
- 25 days holiday plus bank holidays
- New waterfront offices (with access to company paddleboards)
- Optional remote working every Friday following successful completion of probationary period.

Working hours are 40 hours per week.
Monday - Thursday 08:00 - 17:30
Friday 08:00 - 15:00

**Salary**: £27,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person