Operations Executive

1 month ago


London, United Kingdom Your Apartment Full time

**Job Title: Operations Executive - Serviced Apartments**

**Location: London**

** (Monday to Friday)**

Your Apartment is a leading and rapidly growing Serviced Apartment and Aparthotel operator. With a diverse portfolio of apartments, we pride ourselves on delivering unparalleled service and creating memorable stays for our guests.

**Position Overview**:
As an Operations Executive at Your Apartment, you will play a pivotal role in ensuring the smooth and efficient day-to-day operations of our hotels. Working closely with the senior management team, you will be responsible for overseeing various aspects of operations, enhancing guest satisfaction, and optimizing operational efficiency.

**Operational Excellence**:
Implement and enforce standard operating procedures (SOPs) to maintain consistency across all hotel locations.

Collaborate with department heads to streamline processes and improve overall operational efficiency.

Monitor and assess the performance of each hotel to identify areas for improvement.

**Guest Experience**:
Champion a culture of exceptional customer service and guest satisfaction.

Analyze guest feedback and implement strategies to enhance the overall guest experience.

Address and resolve escalated guest issues in a timely and effective manner.

Team Leadership:
Provide leadership and guidance to hotel management teams.

Conduct regular training sessions to ensure staff members are well-versed in company standards and procedures.

Foster a positive and collaborative work environment to boost team morale.

**Financial Management**:
Work closely with the Director to manage budgets and control operational costs.

Identify opportunities for revenue growth and cost savings.

Monitor financial reports and implement corrective actions as needed.

**Quality Assurance**:
Conduct regular inspections and audits to ensure compliance with quality standards.

Implement and monitor health and safety protocols to maintain a safe environment for guests and staff.

Collaborate with relevant stakeholders to address and rectify any quality issues.

**Qualifications**:
Attentetion to detail is one of the most important skills required to be successful in this role.

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Proven experience in hotel or Serviced apartment operations management, with a minimum of 1 years in a leadership role.

Strong understanding of the hospitality industry and current market trends.

Excellent communication, leadership, and interpersonal skills.

Ability to make sound decisions in high-pressure situations.

Proficiency in hotel management software and Microsoft Office Suite.

**Salary**: £30,000.00-£40,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Operations management: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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