Service Coordinator

**Service Coordinator**

Sapphire Cooling Services Ltd is a established business offering cover for reactive breakdowns, maintenance and installation of commercial refrigeration and air conditioning equipment throughout the East Anglian Region.

We pride ourselves in providing our customers with a high level of service in all aspects of our business, we require a Service Coordinator who will be organized, punctual, able to work off their own initiative and be able to work well under pressure duringour busier periods.

Good customer service skills and the ability to work under pressure and as a team are essential.

**What can we offer you?**
- Competitive salary of **£25,000 - £30,000** per annum.
- 23 days holiday (in addition to Bank Holidays) and Company sick pay.
- Pension Scheme.
- Full support and back up from our highly skilled team.
- Training as required.

**Main duties will include**:

- Logging incoming calls.
- Liaising with engineers throughout the day.
- Providing customers regular updates for their ongoing calls.
- Pricing completed jobs.
- Raising quotations.
- Handling customer enquiries.
- Data entry.
- Arranging access with sites.
- Assisting the Operations Director day to day.
- Other general Admin duties.

**Skills Required**:
If you have experience of working within a similar role, this Service Coordinator role could be ideal for you You will also:

- Be self-motivated and energetic.
- Have excellent interpersonal skills.
- Experience using Outlook, Excel and Word.
- The ability to multitask and prioritize workload.