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Ecommerce Customer Service

4 months ago

Fleet, United Kingdom The Ramp People Full time

This is position with The Ramp People a dynamic and fast-growing company who are moving this summer to a new office and warehouse in Church Crookham. The job is primarily work from home but you need to be able to travel to GU528EA on the odd occasion you are required to attend the office.

The company started 17 years ago and has built up a number of great ramp brands selling industrial and accessibility products online through world-class websites and over the phone both to consumers and trade. They pride themselves on being the best at what they do and are always looking for awesome people to join the team. Most of their orders are placed online or through incoming telephone enquiries so you will need to be both good at processing orders using the bespoke systems and talking to customers knowledgeably about the range. No outgoing calls are required, full training is given.

Being a small company, there are all sorts of other interesting tasks that pop up during the day to make life interesting so flexibility and variety is part of the job.

The company is very open to experience but a POSITIVE ATTITUDE and INITIATIVE are attributes they will not comprise on. Hours are:
Monday - Friday 9am - 5:30pm (5pm finish on Fridays)
As a Customer Service Sales Coordinator your duties will be:

- Monitor the live chat option on the website, give customer support and handle sales enquiries
- Use of CRM system to track enquiries
- After-sales customer support and courier liaison
- Coordination with the warehouse team and product suppliers
- Providing customers with alternatives and recommendations
- Ensuring a minimum of discounts and returns
- Development of product knowledge from existing company resources and external sources.
- 'Out of this world’ customer service skills, their online customer reviews are always five stars.
- Communication must be concise and polite. Listening to customer needs and asking good questions is key.
- Previous experience of working within a telephone-based customer sales or support environment.
- If you have exposure to supporting an e-Commerce function this would be ideal but not a pre-requisite.
- An ability to prioritize and manage your time, the ability to relate to people from all walks of life and a genuinely amicable and approachable personality.
- You must be educated to A Level or equivalent and while a degree is preferable it is not essential.
- Ability to multi-task efficiently and learn fast.

An ideal Customer Sales Coordinator must have the following skills/attributes:
Clear and concise telephone manner
Ability to multi task with strong attention to detail
Advanced IT skills Including Word and Excel
Ability to work autonomously and with initiative whilst still being an integral part of the team
General admin support to business owner and team
A proactive and flexible approach to all aspects of the role
Calm confident manner
Enjoy talking to and advising customers.
Strong interpersonal, organizational, and time management skills.
Ability to work calmly within a demanding environment

Have a good sense of humour

Competitive salary dependant on experience
On site parking available or work from home available
Company pension scheme
23 days annual holiday plus 8 bank holidays
Discretionary Christmas bonus

**Salary**: £28,000.00-£33,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Fleet

Reference ID: RAMP