Head of Operations
2 weeks ago
Head of Operations - Warehousing & Transport
East Kilbride
£65K - £75K + additional benefits
The Head of Operations will lead the in-house warehouse and outsourced transport operations, effectively managing the receipt through to delivery of product to commercial and home customers.
**Responsibilities**:
- Warehouse operations, including receipts, pick, despatch, warehouse administration, inventory management, returns, waste and recycling processing.
- Planning and management of transport providers of network and parcel services.
- Effectively plan the warehouse and transport requirements for customer Installation services, and liaising with the Installations teams to ensure seamless delivery.
- Lead the Service team in provision of technical support to customers and the management of spare parts availability and fulfilment.
- Lead the Customer Service team to provide exceptional levels of support for customers.
- Ownership and accountability for weekly costs vs budget and service KPI’s at least in line with expectations.
- Oversee daily planning of labour and equipment requirements.
- Provide leadership, motivation, and development to the operations team.
**Experience**:
- Proven experience in managing warehouse and transport operations and customer service teams.
- Expertise in logistics management procedures and best practices
- Strong leadership skills with background demonstrating high level communication with key stakeholders.
- Demonstrable ability to manage cost budgets.
- Drive and determination to consistently deliver excellent customer service.
- Proven ability to identify, evaluate and implement operational improvement initiatives.
- Strong knowledge of warehousing, transport and customer service Key Performance Indicators (KPIs).
- Strong decision making and problem-solving skills.
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**Contract Type**:Permanent
- Posted on November 14, 2023
**Salary**: £65000.00 - £75000.00 per annum + additional benefits
**Salary per**: annum
**Reference**: BBBH8948_1699970590
**Contact Name**: Laura Butler
**Job Function**:
Logistics Distribution and Supply Chain
**Job Location**:
East Kilbride, South Lanarkshire
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